As of April 01, 2025, the average annual salary for a Director of Communication Service Customer Support in the United States is $146,000. Salary.com reports that pay typically ranges from $133,100 to $159,800, with most professionals earning between $121,355 and $172,364.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $159,800 | $13,317 | $3,073 | $77 |
| Average | $146,000 | $12,167 | $2,808 | $70 |
| 25th Percentile | $133,100 | $11,092 | $2,560 | $64 |
An entry-level Director of Communication Service Customer Support with less than 1 year of experience earns about $138,106. With 1-2 years of experience, the average salary increases to $139,261. For 2-4 years of experience, the pay typically rises to $140,801. Senior-level professionals with 5-8 years of experience earn around $142,727, and those with over 8 years of experience can expect an average of $144,652.
| Levels | Salary |
|---|---|
| Entry Level Director of Communication Service Customer Support | $138,106 |
| Intermediate Level Director of Communication Service Customer Support | $139,261 |
| Senior Level Director of Communication Service Customer Support | $140,801 |
| Specialist Level Director of Communication Service Customer Support | $142,727 |
| Expert Level Director of Communication Service Customer Support | $144,652 |
| Entry Level | 5% |
| Mid Level | 5% |
| Senior Level | 4% |
| Top Level | 2% |
| Experienced | 1% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in Director of Communication Service Customer Support compensation over the past six years. For example, the median salary increased from $159,941 in 2023 to approximately $158,323 in 2024. (For a detailed analysis of Director of Communication Service Customer Support salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Director of Communication Service Customer Support information for you to search for. Click on search button below to see Director of Communication Service Customer Support job openings or enter a new job title here.
Here are companies hiring for Director of Communication Service Customer Support and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $146,000 | 74.0% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $11,169 | 5.7% | ||
| 401K/403B | $6,862 | 3.5% | ||
| Disability | $1,168 | 0.6% | ||
| Healthcare | $6,056 | 3.1% | ||
| Pension | $8,030 | 4.1% | ||
| Time Off | $17,969 | 9.1% | ||
| Total Compensation | $197,254 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| High School | 8.3% |
| Associates | 8.3% |
| Bachelors | 44.4% |
| Masters | 38.9% |
What Am I Worth?
The salary for a Director of Communication Service Customer Support ranges from $111,500 to $161,000, with a midpoint of $142,100. This reflects a more focused compensation range compared to the broader average for Senior Directors in customer success roles, which can exceed $199,000 in some regions.
A Communications Director is a key player in an organization, managing the flow of information between the company and the public. This strategic role involves crafting the narrative and upholding the brand's integrity across various media platforms. The salary for this position ranges from $111,500 to $161,000, with a midpoint of $142,100, reflecting the importance of effective communication in business.
A Communications Director typically earns between $111,500 and $161,000 annually, with a median salary of around $142,100. Recent data shows salaries in London ranging from £90K to £120K, indicating a competitive market for this role.
The salary for a Director of Communication Service Customer Support in the USA ranges from $111,500 to $161,000 annually, with a midpoint of $142,100. This is significantly higher than the average earnings of a customer service team lead, which is around $45,033 per year.
The salary for a Director of Communication Service Customer Support in the US ranges from $111,500 to $161,000 per year, with a midpoint salary of approximately $142,100. This reflects the competitive compensation for this role, highlighting the value placed on effective communication leadership in customer support.
The highest salary for a Director of Communication Service Customer Support is $161,000. In comparison, customer support representatives in cities near India earn significantly less, with Mohali, Punjab averaging ₹22,656 per month, while Chennai, Tamil Nadu follows with ₹22,354 per month.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
