The salary of a Desktop Support Tech I in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of April 01, 2025, the average hourly pay of Desktop Support Tech I in the United States is $24. While Salary.com is seeing that Desktop Support Tech I salary in the US can go up to $29 or down to $20, but most earn between $22 and $26. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Desktop Support Tech I in the United States.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $26 | $2 | $1 | $0 |
| Average | $24 | $2 | $0 | $0 |
| 25th Percentile | $22 | $2 | $0 | $0 |
As of April 01, 2025, Salary.com is seeing that an entry-level Desktop Support Tech I with under 1 year experience makes about $49,499. With less than 2 years of experience, a mid-level Desktop Support Tech I makes around $49,830. After 2-4 years, the Desktop Support Tech I pay rises to about $50,727. Those senior Desktop Support Tech I with 5-8 years of experience earn roughly $51,326, and those Desktop Support Tech I having 8 years or more experience is expected to earn about $51,475 on average.
| Levels | Salary |
|---|---|
| Entry Level Desktop Support Tech I | $49,499 |
| Intermediate Level Desktop Support Tech I | $49,830 |
| Senior Level Desktop Support Tech I | $50,727 |
| Specialist Level Desktop Support Tech I | $51,326 |
| Expert Level Desktop Support Tech I | $51,475 |
| Entry Level | 1% |
| Mid Level | 0% |
| Senior Level | 2% |
| Top Level | 3% |
| Experienced | 3% |
Salaries in the United States can vary significantly from state to state due to a multitude of factors, including cost of living, local economic conditions, and industry presence.
For example, as of April 01, 2025, the average yearly salary of Desktop Support Tech I is $54,970 in California and in Massachusetts, the average annual salary goes to $54,230. While in New Jersey, a Desktop Support Tech I earns $54,010 per year.
What Am I Worth?
Salaries in the United States can vary significantly from city to city due to a multitude of factors, including cost of living, local economic conditions, and industry presence.
For example, as of April 01, 2025, the average yearly salary of Desktop Support Tech I in San Francisco, CA is $62,240 and in New York, NY, the average annual salary goes to $57,750. While a Desktop Support Tech I earns $55,580 per year in Boston, MA.
For those exploring the changing dynamics of Desktop Support Tech I salaries, Salary.com offers detailed insights through our Job Trending in CA Labor Market analysis. As of April 01, 2025, our research highlights a notable shift in Desktop Support Tech I compensation over the past six years. For instance, the median salary has moved from $47,486 in 2023 to about $47,278 in 2024 (for a comprehensive analysis of Desktop Support Tech I salary trends, click here). It's crucial to consider several elements, including geographical location, experience level, industry demand, and economic development, as they play a significant role in influencing salary variations.
Salary.com job board provides millions of Desktop Support Tech I information for you to search for. Click on search button below to see Desktop Support Tech I job openings or enter a new job title here.
Here are companies hiring for Desktop Support Tech I and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $49,830 | 67.4% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $3,812 | 5.2% | ||
| 401K/403B | $2,093 | 2.8% | ||
| Disability | $997 | 1.3% | ||
| Healthcare | $8,352 | 11.3% | ||
| Pension | $2,691 | 3.6% | ||
| Time Off | $6,133 | 8.3% | ||
| Total Compensation | $73,907 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 1.5% |
| High School | 41.1% |
| Associates | 31.1% |
| Bachelors | 24.1% |
| Masters | 2.2% |
| Doctorate | 0.1% |
What Am I Worth?
The Desktop Support Tech I resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Being a Desktop Support Tech I may perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. In addition, Desktop Support Tech I may require an associate's degree or its equivalent. Typically reports to a project leader or supervisor. Being a Desktop Support Tech I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
Computer Hardware: Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Service Desk: A service desk is the single point of contact between the service provider and users for everyday activities. Goal of a service desk is to provide resolutions for user requests as efficiently as possible.
