The salary of a Customer Support Services Director in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of April 01, 2025, the average annual salary for a Customer Support Services Director in the United States is $167,340. According to Salary.com, salaries can range from a low of $131,748 to a high of $204,575, with most professionals earning between $148,710 and $186,830.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $186,830 | $15,569 | $3,593 | $90 |
| Average | $167,340 | $13,945 | $3,218 | $80 |
| 25th Percentile | $148,710 | $12,393 | $2,860 | $71 |
An entry-level Customer Support Services Director with less than 1 year of experience earns about $155,940. With 1-2 years of experience, the average salary increases to $157,608. For 2-4 years of experience, the pay typically rises to $159,832. Senior-level professionals with 5-8 years of experience earn around $162,613, and those with over 8 years of experience can expect an average of $165,394.
| Levels | Salary |
|---|---|
| Entry Level Customer Support Services Director | $155,940 |
| Intermediate Level Customer Support Services Director | $157,608 |
| Senior Level Customer Support Services Director | $159,832 |
| Specialist Level Customer Support Services Director | $162,613 |
| Expert Level Customer Support Services Director | $165,394 |
| Entry Level | 7% |
| Mid Level | 6% |
| Senior Level | 4% |
| Top Level | 3% |
| Experienced | 1% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in Customer Support Services Director compensation over the past six years. For example, the median salary increased from $147,604 in 2023 to approximately $147,898 in 2024. (For a detailed analysis of Customer Support Services Director salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Customer Support Services Director information for you to search for. Click on search button below to see Customer Support Services Director job openings or enter a new job title here.
Here are companies hiring for Customer Support Services Director and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $167,340 | 73.2% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $12,802 | 5.6% | ||
| 401K/403B | $7,028 | 3.1% | ||
| Disability | $3,347 | 1.5% | ||
| Healthcare | $8,352 | 3.7% | ||
| Pension | $9,036 | 4.0% | ||
| Time Off | $20,596 | 9.0% | ||
| Total Compensation | $228,501 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 0.9% |
| High School | 16.3% |
| Associates | 10.6% |
| Bachelors | 47.2% |
| Masters | 23.7% |
| Doctorate | 1.2% |
What Am I Worth?
A Customer Support Services Director is a top-level executive responsible for overseeing all customer service activities within an organization. This role includes setting customer service standards, developing policies, managing teams, and ensuring customer satisfaction. The salary for this position ranges from $155,710 to $203,420, with a midpoint of $178,940.
The salary for a Director of Customer Support Services in the US ranges from $155,710 to $203,420, with a median salary of $178,940. This reflects the competitive nature of the role, emphasizing the importance of customer support in driving business success.
The salary for a Customer Support Services Director ranges from $155,710 to $203,420 annually, with a midpoint of $178,940. This range reflects the varying levels of experience and responsibilities associated with the role.
To become a VP of Customer Service, start with a bachelor's degree in business administration or a related field. Advanced qualifications like an MBA may be necessary, especially in larger companies. Experience in customer support roles is crucial. Salaries for this position typically range from $155,710 to $203,420, with a midpoint around $178,940.
As of now, the salary for a Customer Support Services Director in the United States ranges from a minimum of $155,710 to a maximum of $203,420, with a mid-salary of $178,940. This reflects the competitive compensation for this role in the industry.
A Customer Service Team Lead is a professional who manages a team of customer service representatives, ensuring they deliver excellent service and resolve issues efficiently. They are responsible for meeting performance targets and maintaining high customer satisfaction. The salary for this role typically ranges from $155,710 to $203,420, with a midpoint of $178,940.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
