As of April 01, 2025, the average annual salary for a Customer Service/Retention Manager in the United States is $92,213. Salary.com reports that pay typically ranges from $83,353 to $103,083, with most professionals earning between $75,286 and $112,980.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $103,083 | $8,590 | $1,982 | $50 |
| Average | $92,213 | $7,684 | $1,773 | $44 |
| 25th Percentile | $83,353 | $6,946 | $1,603 | $40 |
An entry-level Customer Service/Retention Manager with less than 1 year of experience earns about $88,927. With 1-2 years of experience, the average salary increases to $89,324. For 2-4 years of experience, the pay typically rises to $90,646. Senior-level professionals with 5-8 years of experience earn around $92,233, and those with over 8 years of experience can expect an average of $94,991.
| Levels | Salary |
|---|---|
| Entry Level Customer Service/Retention Manager | $88,927 |
| Intermediate Level Customer Service/Retention Manager | $89,324 |
| Senior Level Customer Service/Retention Manager | $90,646 |
| Specialist Level Customer Service/Retention Manager | $92,233 |
| Expert Level Customer Service/Retention Manager | $94,991 |
| Entry Level | 4% |
| Mid Level | 3% |
| Senior Level | 2% |
| Top Level | 0% |
| Experienced | 3% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in Customer Service/Retention Manager compensation over the past six years. For example, the median salary increased from $96,978 in 2023 to approximately $96,888 in 2024. (For a detailed analysis of Customer Service/Retention Manager salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Customer Service/Retention Manager information for you to search for. Click on search button below to see Customer Service/Retention Manager job openings or enter a new job title here.
Here are companies hiring for Customer Service/Retention Manager and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $92,213 | 71.1% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $7,054 | 5.4% | ||
| 401K/403B | $3,873 | 3.0% | ||
| Disability | $1,844 | 1.4% | ||
| Healthcare | $8,352 | 6.4% | ||
| Pension | $4,980 | 3.8% | ||
| Time Off | $11,349 | 8.8% | ||
| Total Compensation | $129,665 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| Bachelors | 50.0% |
| Masters | 50.0% |
What Am I Worth?
The salary of a Customer Service/Retention Manager typically ranges from $82,953 to $107,093, with an average salary of $92,913. This reflects the compensation for professionals in this role, varying based on experience and location.
The highest paid customer service job is the Customer Service/Retention Manager, with a salary range from $82,953 to $107,093 per year, averaging around $92,913. This role typically involves overseeing customer service teams and developing strategies to retain clients, making it a critical position in many organizations.
The average salary for a Customer Service/Retention Manager in the US ranges from $82,953 to $107,093, with a mid-salary of $92,913. Additional cash compensation may vary, but the total compensation can be significantly higher depending on experience and performance.
Your ideal customer retention rate (CRR) varies by industry, but generally, a good CRR falls between 35% and 84%. As a Customer Service/Retention Manager, you can expect a salary ranging from $82,953 to $107,093, with a midpoint of $92,913, reflecting the importance of effective retention strategies in driving business success.
A Customer Service/Retention Manager in your area earns between $82,953 and $107,093 annually, with a mid-salary of $92,913. This suggests that Team Leaders may earn more, depending on their specific role and responsibilities, but exact comparisons would require additional data on Team Leader salaries in your region.
The highest salary for a Customer Service/Retention Manager is $107,093. The salary range typically starts at a minimum of $82,953, with a mid-level salary around $92,913. This reflects the varying levels of experience and responsibility within the role.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
