As of April 01, 2025, the average annual salary for a Customer Service Escalation Manager in the United States is $98,200. According to Salary.com, salaries can range from a low of $70,307 to a high of $117,878, with most professionals earning between $83,600 and $108,500.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $108,500 | $9,042 | $2,087 | $52 |
| Average | $98,200 | $8,183 | $1,888 | $47 |
| 25th Percentile | $83,600 | $6,967 | $1,608 | $40 |
An entry-level Customer Service Escalation Manager with less than 1 year of experience earns about $92,752. With 1-2 years of experience, the average salary increases to $93,406. For 2-4 years of experience, the pay typically rises to $95,585. Senior-level professionals with 5-8 years of experience earn around $99,276, and those with over 8 years of experience can expect an average of $102,043.
| Levels | Salary |
|---|---|
| Entry Level Customer Service Escalation Manager | $92,752 |
| Intermediate Level Customer Service Escalation Manager | $93,406 |
| Senior Level Customer Service Escalation Manager | $95,585 |
| Specialist Level Customer Service Escalation Manager | $99,276 |
| Expert Level Customer Service Escalation Manager | $102,043 |
| Entry Level | 6% |
| Mid Level | 5% |
| Senior Level | 3% |
| Top Level | 1% |
| Experienced | 4% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in Customer Service Escalation Manager compensation over the past six years. For example, the median salary increased from $80,786 in 2023 to approximately $81,011 in 2024. (For a detailed analysis of Customer Service Escalation Manager salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Customer Service Escalation Manager information for you to search for. Click on search button below to see Customer Service Escalation Manager job openings or enter a new job title here.
Here are companies hiring for Customer Service Escalation Manager and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $98,200 | 71.4% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $7,512 | 5.5% | ||
| 401K/403B | $4,124 | 3.0% | ||
| Disability | $1,964 | 1.4% | ||
| Healthcare | $8,352 | 6.1% | ||
| Pension | $5,303 | 3.9% | ||
| Time Off | $12,086 | 8.8% | ||
| Total Compensation | $137,542 | 100% | ||
The highest salary for a Customer Service Escalation Manager is $121,400. The salary range typically starts at $81,500, with a midpoint of $102,200, reflecting the varying levels of experience and responsibility within the role.
A Customer Support Executive plays a vital role in managing customer inquiries through various channels, providing accurate product information, resolving complaints within SLAs, and maintaining customer accounts in CRM systems. The salary for this position ranges from $81,500 to $121,400, with a midpoint of $102,200, reflecting the importance of effective customer service.
The highest paying manager position can vary, but roles like Chief Executive Officer and Computer and Information Systems Manager often top the list. For example, a Customer Service Escalation Manager can expect a salary range from $81,500 to $121,400, with a midpoint of $102,200, reflecting the competitive nature of management roles in various industries.
The highest position in customer service is the Chief Customer Officer (CCO). The hierarchy typically includes the Vice President of Customer Service, Director of Customer Service, and Customer Service Manager (CSM). For a Customer Service Escalation Manager, salaries range from $81,500 to $121,400, with a midpoint of $102,200.
Exceptional customer service involves going above and beyond to meet customer needs, fostering loyalty that makes it hard for competitors to lure them away. For a Customer Service Escalation Manager, this commitment is reflected in a salary range of $81,500 to $121,400, highlighting the value placed on expertise in delivering outstanding service.
The estimated total pay for a Customer Service Escalation Manager ranges from $81,500 to $121,400 annually, with a mid-salary of $102,200. This reflects the competitive compensation for professionals in this role, considering their responsibilities and expertise in managing customer escalations effectively.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
