The salary of a Customer Service and Support Representative II in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of April 01, 2025, the average annual salary for a Customer Service and Support Representative II in the United States is $43,110. Salary.com reports that pay typically ranges from $39,380 to $47,020, with most professionals earning between $35,984 and $50,580.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $47,020 | $3,918 | $904 | $23 |
| Average | $43,110 | $3,593 | $829 | $21 |
| 25th Percentile | $39,380 | $3,282 | $757 | $19 |
An entry-level Customer Service and Support Representative II with less than 1 year of experience earns about $41,885. With 1-2 years of experience, the average salary increases to $41,997. For 2-4 years of experience, the pay typically rises to $43,110. Senior-level professionals with 5-8 years of experience earn around $44,569, and those with over 8 years of experience can expect an average of $45,153.
| Levels | Salary |
|---|---|
| Entry Level Customer Service and Support Representative II | $41,885 |
| Intermediate Level Customer Service and Support Representative II | $41,997 |
| Senior Level Customer Service and Support Representative II | $43,110 |
| Specialist Level Customer Service and Support Representative II | $44,569 |
| Expert Level Customer Service and Support Representative II | $45,153 |
| Entry Level | 3% |
| Mid Level | 3% |
| Senior Level | 0% |
| Top Level | 3% |
| Experienced | 5% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in Customer Service and Support Representative II compensation over the past six years. For example, the median salary increased from $38,028 in 2023 to approximately $37,479 in 2024. (For a detailed analysis of Customer Service and Support Representative II salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Customer Service and Support Representative II information for you to search for. Click on search button below to see Customer Service and Support Representative II job openings or enter a new job title here.
Here are companies hiring for Customer Service and Support Representative II and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $43,110 | 66.3% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $3,298 | 5.1% | ||
| 401K/403B | $1,811 | 2.8% | ||
| Disability | $862 | 1.3% | ||
| Healthcare | $8,352 | 12.8% | ||
| Pension | $2,328 | 3.6% | ||
| Time Off | $5,306 | 8.2% | ||
| Total Compensation | $65,067 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 0.9% |
| High School | 39.5% |
| Associates | 16.5% |
| Bachelors | 40.4% |
| Masters | 2.6% |
| Doctorate | 0.1% |
What Am I Worth?
The average annual salary of Customer Service and Support Representative II is $43,110. In case you are finding an easy salary calculator, the average hourly pay of Customer Service and Support Representative II is $21; the average weekly pay of Customer Service and Support Representative II is $829; the average monthly pay of Customer Service and Support Representative II is $3,593.
A Customer Service and Support Representative II's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Service and Support Representative II earns the most in San Jose, CA, where the annual salary of a Customer Service and Support Representative II is $54,380.
The highest pay for Customer Service and Support Representative II is $50,580.
The lowest pay for Customer Service and Support Representative II is $35,984.
The Customer Service and Support Representative II resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Service and Support Representative II may utilize a customer relationship application or database to record activities and research product information. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. In addition, Customer Service and Support Representative II requires a high school diploma or its equivalent. Typically reports to Customer Service Manager. Being a Customer Service and Support Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Customer Service and Support Representative II typically requires 1-3 years of related experience.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Care: Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
Cash Handling: Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
