As of April 01, 2025, the average annual salary for a Call Center Operations Director in the United States is $172,100. According to Salary.com, salaries can range from a low of $143,634 to a high of $205,533, with most professionals earning between $157,200 and $189,600.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $189,600 | $15,800 | $3,646 | $91 |
| Average | $172,100 | $14,342 | $3,310 | $83 |
| 25th Percentile | $157,200 | $13,100 | $3,023 | $76 |
An entry-level Call Center Operations Director with less than 1 year of experience earns about $172,100. With 1-2 years of experience, the average salary increases to $172,100. For 2-4 years of experience, the pay typically rises to $172,100. Senior-level professionals with 5-8 years of experience earn around $172,100, and those with over 8 years of experience can expect an average of $172,100.
| Levels | Salary |
|---|---|
| Entry Level Call Center Operations Director | $172,100 |
| Intermediate Level Call Center Operations Director | $172,100 |
| Senior Level Call Center Operations Director | $172,100 |
| Specialist Level Call Center Operations Director | $172,100 |
| Expert Level Call Center Operations Director | $172,100 |
| Entry Level | 0% |
| Mid Level | 0% |
| Senior Level | 0% |
| Top Level | 0% |
| Experienced | 0% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in Call Center Operations Director compensation over the past six years. For example, the median salary increased from $151,134 in 2023 to approximately $150,391 in 2024. (For a detailed analysis of Call Center Operations Director salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Call Center Operations Director information for you to search for. Click on search button below to see Call Center Operations Director job openings or enter a new job title here.
Here are companies hiring for Call Center Operations Director and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $172,100 | 73.4% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $12,949 | 5.5% | ||
| 401K/403B | $7,228 | 3.1% | ||
| Disability | $3,442 | 1.5% | ||
| Healthcare | $8,352 | 3.6% | ||
| Pension | $9,293 | 4.0% | ||
| Time Off | $21,182 | 9.0% | ||
| Total Compensation | $234,546 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 7.6% |
| High School | 26.1% |
| Associates | 17.4% |
| Bachelors | 34.8% |
| Masters | 14.1% |
What Am I Worth?
As of January 2025, the average annual salary for a Call Center Operations Director ranges from $153,600 to $210,000, with a midpoint of $181,500. This reflects the varying responsibilities and experience levels within the role, highlighting the importance of leadership in call center operations.
The highest paid call center job is the Call Center Operations Director, with a salary range of $153,600 to $210,000 per year, and a midpoint of $181,500. This role typically involves overseeing call center operations, ensuring efficiency, and managing staff to achieve organizational goals.
The highest salary for a Call Center Operations Director is $210,000 per year. The salary range typically falls between a minimum of $153,600 and a midpoint of $181,500, reflecting the competitive nature of this role in the industry.
The highest paid call center job is the Call Center Operations Director, with a salary range of $153,600 to $210,000 per year. The mid-salary for this position is $181,500. Other high-paying roles include Call Center Consultant and Trainer, but none match the earning potential of the Operations Director.
The highest salary for a Call Center Operations Director is $210,000. In comparison, salaries for Call Center Representatives in cities near India vary, with Pune at ₹32,147 per month and Hyderabad at ₹29,487 per month. However, the director's role significantly surpasses these figures, reflecting the higher level of responsibility and expertise required.
Yes, it's true that being an agent in a call center is an extremely stressful job. According to a study conducted by the American Psychological Association, call center workers have the highest stress levels of all occupations. For those in leadership roles, such as a Call Center Operations Director, salaries range from $153,600 to $210,000, reflecting the high demands and responsibilities of the position.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
