Trust Administrator manages and administers a group of trust accounts. Reviews legal and financial documents, cultivates customer relationships and transfers and invests balances for clients. Being a Trust Administrator requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. To be a Trust Administrator typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Job Purpose
Internal job title : Customer Support Administrator
Advertised Salary : £23,913 benefits
Location : Birmingham
We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water.
Every role across the Trust plays it's part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.
The role of Customer Support Administrator is to deliver excellence in customer service and support for customers - dealing with face to face enquiries, on the phone and in written communications, providing general administration and financial support to the regional West Midlands team. See :
Location & hours
The role will be working from Birmingham - our Roundhouse hub 3 days a week and 1 day at our Cambrain site. 1 day a week you will have the option to work from home.
This is a full time role (37 hours) with an expectation to work occasional weekends per requirements.
Knowledge, Skills / Qualifications & Experience
General key accountabilities :
Keeping customers informed of actions taken and dealing with cases in a timely manner.
At the Roundhouse hub
About you
Technical :
General :
If you have any questions about the role please contact
What We Offer
In addition to your salary of £23,913 you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits, all of which can be found here ().
Other benefits include :
At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust.
We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.
Last updated : 2024-06-02