Total Quality Manager jobs in Nevada

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Kemper is seeking a Total Loss Claims Manager to report to the Henderson, NV office. The Total Loss Claims Manager will manage the total loss team which is accountable for the resolution of total loss claims. Focuses on claims resolution, customer service, and accuracy within the National Operation.

Position Responsibilities:

• Ensures development of staff by recruiting, interviewing, and training employees

• Accountable for total loss performance as it relates to metrics and goals.

• Responsible for communicating job expectations; planning, monitoring, coaching, developing and disciplining employees.

• Ensures compliance with policies and procedures.

• Ensures timely and proper handling of claims.

• Completes audits monthly to ensure accuracy, compliance, and timely claims handling.

• Approves payments, reserve changes and other activities in excess of the authority extended to employees.

Position Qualifications:

• Bachelor’s Degree preferred.

• 5 years of claim handling experience.

• Total Loss/Physical Auto Damage experience.

• Prior supervisory/management experience preferred.

• Good analytical skills necessary to evaluate production staff requirements and results, problem solving, internal reporting and technology enhancement evaluation.

• Must obtain and maintain all applicable licensing for required states to which assigned.

• This is a hybrid position reporting to the Henderson, NV office.

The range for this position is $70,700.00 to 120,900.00. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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