Total Quality Manager jobs in Arizona

Are you an organized people-person who gets things done? Do you understand the challenges faced by business leaders and owners? Are you someone who understands how technology helps businesses succeed?

Total Networks is looking for a Business Development and Account Manager that understands that selling is an opportunity to solve problems and serve others while earning income for themselves. You will work in person in our Phoenix office and must have transportation to drive to prospect and client appointments.

Your main role is to identify and close new managed IT Services clients who align with Total Networks' needs. Our clients are professional businesses who value technology in the legal, healthcare, manufacturing, finance and business services verticals.

Additionally you will manage relationships with existing clients and ensure that they have the technology that will best serve their business. This will involve proposing solutions and overcoming client objections to win sales opportunities and keep clients happy.

Essential Duties and Responsibilities:

• Support new client acquisition efforts, including networking and business development.
• Prepare and deliver proposals to prospects and clients in accordance with Total Networks standards. Your proposals must be clear, compelling, and appropriately manage expectations.
• Work with clients to develop a deep understanding of their needs and collaborate with the sales engineering team to translate those needs into solutions
• Manage the Business Technology Review process to:
  • Effectively plan and budget IT spend to maximize client productivity and eliminate surprises
  • Collaborate with the Total Networks technical team to facilitate upgrades that will avoid or resolve root cause issues
  • Keep clients in compliance with software licensing agreements
  • Ensure clients understand and adopt security best practices.
  • Educate clients about new technology options
  • Maintain strong business relationships with key client stakeholders
  • Communicate the value provided by Total Networks
• Investigate and promptly respond to any negative service ticket reviews, or other complaints from assigned clients
• Attend education events or webinars to keep of abreast of industry trends
• Be relentless to ensure your clients are raving fans of Total Networks

Qualifications:

• Associate Degree or equivalent experience required. Bachelor's degree preferred.
• Ability to travel to client and prospect sites within the metropolitan Phoenix area

Compensation:

• Salary plus commission
• Competitive benefits

About Total Networks:

Total Networks is a full-service information technology consulting firm for professional clients in Phoenix, Arizona. We provide complete outsourced IT support for small and medium-sized firms or we act as senior technology consultants to larger firms with in-house IT staff. We have a collaborative culture that focuses on relationships with our clients and colleagues. Regular, proactive communication and planning is a key factor that distinguishes Total Networks. We are a steadily growing company with a highly scalable team-based business model. Our approach supports our continued growth while maintaining close, personal relationships with our clients and career paths for our employees. We are family-owned and offer competitive benefits and a generous bonus plan.

If you think you've got what it takes to be part of the IT team for high profile clients in Phoenix, we'd love to hear from you!