Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Duties:
- Respond promptly to customer inquiries via phone, email, or chat
- Resolve customer complaints in a professional manner
- Keep records of customer interactions and transactions
- Communicate and coordinate with internal departments
- Upsell products and services when appropriate
- Conduct outbound calls for follow-ups and customer satisfaction surveys
Skills:
- Excellent customer service skills
- in preferred
- Ability to analyze situations and provide effective solutions
- Strong written and verbal communication skills
- Proficient in phone etiquette and outbound calling
Requirements:
- Previous experience in customer service is a plus
- Proficiency in Microsoft Office Suite
Benefits:
- Competitive salary
Join our team and make a difference in our customers' experience! Apply now to be part of our dynamic Customer Service team.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
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Work Location: In person