Top Contact Center Executive jobs in South Carolina
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
Contact Center Specialist
- Greenville Federal Credit Union
-
Greer, SC
FULL_TIME
-
Job Opening: Contact Center Specialist
Join Greenville Federal Credit Union as a Contact Center Specialist and step into a dynamic role where your communication skills will shine! This exciting position offers the opportunity to be a key player in assisting our members with their financial needs. As a Contact Center Specialist, you will have the chance to provide exceptional service, build relationships, and make a positive impact on our members' lives.
If you are passionate about customer service and enjoy working in a fast-paced environment, this role is perfect for you. Don't miss out on this rewarding opportunity - apply today!
DAY TO DAY AS A contact center specialist
As a Contact Center Specialist at Greenville Federal Credit Union, you will play a pivotal role in delivering exceptional member service. By answering incoming calls promptly and efficiently, you will be the first point of contact for our members seeking assistance with a range of account services, from processing transactions to addressing inquiries. Your ability to multitask and leverage technology effectively will be key to succeeding in this position. With a strong focus on educating members about our various products and services, you will have the opportunity to make a real difference in meeting their financial needs.
WHAT WE'RE LOOKING FOR IN a Contact Center Specialist
To excel as a Contact Center Specialist at Greenville Federal Credit Union, candidates should demonstrate proficiency in utilizing essential software tools like MS Word, Excel, and Outlook. A minimum of one year of service or sales experience in a retail or contact center setting is required, showcasing the ability to handle customer inquiries effectively. A high school diploma or GED equivalent is necessary to meet the educational requirements for this role.
Excellent communication skills are paramount, as candidates must interact with members in a clear, concise, and professional manner. The ability to articulate complex financial information in an accessible manner and address member needs with empathy and understanding will be essential to succeed in this dynamic position.
a Little About Us
Greenville Federal Credit Union offers a competitive benefits package, including generous PTO, holiday pay, on-demand pay, affordable medical and dental plans, a wide array of ancillary insurance products, a competitive 401-k plan with a generous match, and a friendly work environment that emphasizes service excellence.
Greenville Federal Credit Union is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law. - 7 Days Ago
Contact Center Consultant
- Central Business Solutions, Inc
-
Columbia, SC
FULL_TIME
- Position Role/Tile: Contact Center Consultant Location: Columbia, SC. Summary Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact cent...
- 10 Days Ago
Contact Center Supervisor
- Serenity Healthcare
-
Springs, SC
FULL_TIME
- Contact Center Supervisor - Onsite **Location: Atlanta-Sandy Springs, GA**Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leade...
- 11 Days Ago
Supervisor contact center
- Home Depot
-
Fort Mill, SC
FULL_TIME
- Position Purpose : The HDES Contact Center Supervisors lead and coach remote teams of 16 combined Regional Communication Administrators supporting and dispatching HDES field technicians. The superviso...
- 16 Days Ago
Contact center representative
- Comporium
-
Lancaster, SC
FULL_TIME
- SUMMARY Responsible for providing customer service responses for all Comporium Services and Products to include, but not limited to : billing, sales, and services issues. Maintain strong knowledge on ...
- 20 Days Ago
Contact Center Representative
- Robert Half
-
Roebuck, SC
PER_DIEM
- We are offering a contract to hire employment opportunity for a meticulous and dedicated Credit Clerk in the Wholesale Distribution industry, based in Roebuck, South Carolina. This critical role will ...
- 20 Days Ago
Top Contact Center Executive jobs at Popular Companies
Call Center Operations Manager
- MCI Military Recruitment
-
Wichita, KS
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Careers
-
Jacksonville, FL
- LOCATION: Jacksonville, FL JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: $50000 - $60000 / year BENEFITS & PERKS...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Jacksonville, FL
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Savannah, GA
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- ValorVIP
-
Jacksonville, FL
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Las Cruces, NM
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Bilingual Call Center Operator
- XLA
-
Irvine, CA
- Primary Work Duties will include but are not limited to the following: Call Intake for all ECCO phone lines and Operator...
- 6/10/2024 12:00:00 AM
Call Center Operator
- Preferred Dental/Laurel Smiles
-
Ellicott City, MD
- Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal...
- 6/9/2024 12:00:00 AM
About South Carolina
South Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the Southeastern United States and the easternmost of the Deep South. It is bordered to the north by North Carolina, to the southeast by the Atlantic Ocean, and to the southwest by Georgia across the Savannah River.
South Carolina became the eighth state to ratify the U.S. Constitution on May 23, 1788. South Carolina became the first state to vote in favor of secession from the Union on December 20, 1860. After the American Civil War, it was readmitted into the United States on June 25, 1868.
South Carolina is the 40th most extensive and 23...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$223,021 to $364,997
Most Popular Cities in South Carolina for Top Contact Center Executive Jobs
What does a Top Contact Center Executive do?
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019