Top Contact Center Executive jobs in Pittsfield, MA
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2025 Salary.com)
Recently Added Top Contact Center Executive jobs
- Top Tier Reps LLC
-
Chatham, NY
FULL_TIME
-
Injection Molding Process Technician
Location: Chatham, NY (Onsite)
Compensation: $62,088 to $80,000 annually ($28.95-$36.99/hour based on experience, plus a $1.00/hour shift differential for 3rd shift)
Shift Options:- Swing Shift: Alternates weekly (7:00 AM-3:00 PM / 3:00 PM-11:00 PM)
- 3rd Shift: 11:00 PM-7:00 AM
Relocation Bonus: Up to $5,000
Retention Bonus: $5,000Our client is seeking a skilled Plastic Injection Molding Process Technician to join their team. This role focuses on ensuring safety, quality, and efficiency while supporting operations and troubleshooting within a fast-paced manufacturing environment.
Key Responsibilities:- Prioritize workplace safety and support injury-free operations.
- Follow and enforce safety protocols and participate in audits of new and existing equipment.
- Conduct new mold inspections, installations, and setups.
- Troubleshoot tooling, processes, and machinery to resolve issues or implement improvements.
- Collaborate with Engineering on process development and productivity initiatives.
- Partner with shift technicians to optimize process efficiencies.
- Interpret quality system data as it relates to molding processes.
- Maintain accurate documentation and data communication.
- Work overtime as required.
- Experience: Minimum of 5 years in plastics injection molding with hands-on practical experience.
- Education: A 2 year technical degree is preferred.
- Skills:
- Proficiency in mold installation procedures and understanding of key processing parameters.
- Strong troubleshooting skills and technical aptitude.
- Working knowledge of IQMS systems and basic computer literacy.
- Testing Requirements: Must pass Work Keys Mathematics and Technical Aptitude assessments.
This is an excellent opportunity for an experienced technician with a background in injection molding and a passion for quality and safety.
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- 2 Months Ago
- KRIPALU CENTER FOR YOGA AND HEALTH
-
STOCKBRIDGE, MA
OTHER
- Job Details Job Location: STOCKBRIDGE, MA Salary Range: Undisclosed Description POSITION SUMMARY The Registration Advisor is responsible for assisting guests with the planning process for their visit ...
- 14 Days Ago
- Putney Road Redemption Center
-
Brattleboro, VT
FULL_TIME
- $250 SIGN ON BONUS! Putney Road Redemption in Brattleboro is looking for someone with exceptional counting and sorting abilities to join our crew of bottle and can associates. Work Environment: This i...
- 2 Months Ago
- Brien Center for Mental Health
-
Pittsfield, MA
FULL_TIME
- All days and shifts available! $56K for Master's Level or LCSW $63K for LICSW/LMHC $68K for Independently Licensed for 3 years! General Description Provide mental health/substance abuse treatment at t...
- 1 Month Ago
- ECNRSearch, Inc.
-
Berkshire, MA
FULL_TIME
- FAMILY NURSE PRACTITIONER with Top Family Practice in Berkshire, MAUp to $140,000. FULL BENEFITSREQUIRED - US or MA Medical LicenseREQUIRED - Board Certified or Board EligibleJI and HIB VISA AcceptedF...
- 22 Days Ago
- Robert Half
-
Northbrook, IL
PER_DIEM
- Seeking a highly motivated and energetic EA/PA to work alongside a busy CEO in the farming industry. This position is full time and will work under a hybrid model and will be a combination of remote w...
- 1 Month Ago
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0 Top Contact Center Executive jobs found in Pittsfield, MA area
- Raymour & Flanigan
-
Pittsfield, MA
- Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we t...
- 1/5/2025 12:00:00 AM
- The Eastwood Company
-
Amherst, MA
- [Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401k match / PTO / Computer...
- 1/4/2025 12:00:00 AM
- Canyon Ranch
-
Lenox, MA
- Overview: Canyon Ranch has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its foun...
- 1/3/2025 12:00:00 AM
- Albany International Airport
-
Albany, NY
- POSITION: Parking Services Attendant This position follows all provisions of the SMART/UTU collective bargaining agreeme...
- 1/3/2025 12:00:00 AM
- New York State Civil Service
-
Albany, NY
- NY HELP No Agency State Comptroller, Office of the Title Call Center Representative 1 Item# 00380(6) Occupational Catego...
- 1/2/2025 12:00:00 AM
- State of New York
-
Albany, NY
- Please note: State agencies that contact job applicants do not usually request personal or financial information via tex...
- 1/2/2025 12:00:00 AM
- Allied Digestive Health
-
Albany, NY
- Albany Gastroenterology Consultants have partnered with Allied Digestive Health which is one of the largest integrated n...
- 1/1/2025 12:00:00 AM
- Cardinal Health
-
Albany, NY
- **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, ...
- 1/1/2025 12:00:00 AM
About Pittsfield, Massachusetts
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