Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Travel Percentage :
5 - 10%Job Description
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the team:
We are the FIS Embedded Finance team, and our mission is to enable developers across all verticals to imagine, create and monetize financial products to profoundly transform the way the entire financial industry consumes services. Today, it's difficult for many businesses to build the financial products they imagine. Whether that's launching a new credit or debit card, a savings account, a lending business, or anything else — there are barriers in the way, that require excessive time and effort. We make it trivially easy for businesses to compliantly offer financial products, and innovate on their key differentiators rather than spend all their time building and maintaining financial infrastructure.
About the role:
As a pivotal leader on our engineering team, the Manager, Technical Support is dedicated to investigating and resolving complex technical issues within our SaaS or customer-facing software environments. This role demands a blend of technical prowess and
customer-facing skills, aiming to address and mitigate escalations efficiently. The successful candidate will collaborate closely with cross functional partners to enhance our escalation processes and improve customer satisfaction.
Note: We have a hybrid work environment in our Seattle/Bellevue, office unless the role or business dictates otherwise.
What you will be doing:
What you will need:
Added bonus if you have:
What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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