Technical Sales Support Specialist jobs in Arkansas

Role: Process Specialist – Service Desk

Location: Stuttgart/ Hybrid work in Stuttgart

Key responsibilities:

• We are looking for a dedicated and experienced Service Desk Specialist to join our IT Service Desk team.
• In this role, you will lead the planning, execution and monitoring of projects aimed at improving our customers' service desk experience.
• You will work closely with stakeholders to understand requirements, develop solutions and deliver results.

Responsibilities:

• Plan, execute and monitor projects to improve the Service Desk experience.
• Identify opportunities for improvement in the Service Desk
• Develop and implement solutions to optimize service desk processes.
• Collaborate with stakeholders from different areas to understand requirements and develop solutions.
• Analyzing service desk data to identify trends and patterns.
• Creating reports and presentations to showcase project progress and results.
• Ensuring compliance with SLAs and KPIs
• Promote a customer-centric culture in the service desk.

Requirements:

• At least 3 years of experience in IT Service Desk or a similar field
• Fluent German (min. C1 level) and very good English skills
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills
• Customer-centric focus and passion for improving the customer experience.

We offer to the candidates:

• Offer Permanent contract.
• Use of the international training database, which always has the latest training available.
• Transparent promotion opportunities
• Relaxed team atmosphere
• Opportunity to make international contacts.
• Modern very well-connected office.
• Office Hybrid work model