Systems Support Assistant jobs in the United States

Systems Support Assistant assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. Being a Systems Support Assistant may help perform system backups and recovery and install new software. May require an associate degree or equivalent. Additionally, Systems Support Assistant typically reports to a supervisor or manager. The Systems Support Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Systems Support Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Director - Business Application Systems
  • US Office of the Assistant Secretary for...
  • Washington, DC FULL_TIME
  • Duties

    The Director of Business Application Services is responsible for overseeing the solutioning, development, modernization, operations, and maintenance, of the majority of the Department's business systems in support of the agency's business functions. This includes, but is not limited to, administrative systems spanning the Department's acquisitions, budget planning and management, human capital, civil rights, and similar functions as well as sub-agency case management systems in support of adjudication/court management, inspections, benefits administration, employment training, and numerous others.

    This position leads a large organization comprised of subordinate Senior Executives and supervisors and requires frequent interactions with other Senior Executives and Agency Heads throughout the Department regarding business requirements. This position reports to the Deputy Chief Information Officer for the Department and will be required to provide regular executive briefings to the Chief Information Officer, Assistant Secretary for Administration and Management, and Deputy Secretary of Labor. Periodic briefings may also be required for the Secretary of Labor.

    Requirements

    Conditions of Employment

    Conditions of Employment

    • Must be a U.S. citizen.
    • Must meet Mandatory Technical Qualifications and Executive Core Qualifications.
    • Must complete one year SES probationary period if not previously covered.
    • Subject to financial disclosure requirements.
    • Appointment to this position may require a background investigation.
    • If selected, the candidate must receive approval from OPM's Qualifications Review Board in order to be appointed to the SES.
    As a basic requirement, applicants must demonstrate progressively responsible leadership experience that is indicative of senior executive-level managerial capability and directly related to the skills and abilities outlined under the Mandatory/Technical Qualifications and Executive Core Qualifications listed below. Typically, experience of this nature will have been gained at or above the equivalent of the GS-15 grade level in the Federal service or its equivalent with state and local government, the private sector, or non-governmental organizations. Failure to meet this basic qualification requirement and all executive and technical qualification factors will automatically exclude you from further consideration.

    Applicants must meet all legal and regulatory requirements. Reference the "Required Documents" section for additional requirements.

    Qualifications

    Candidates must possess technical and management experience and have developed the knowledge and skills required for effective performance of the specific duties of the position. Candidates must have had experience at a major management level (normally equivalent to the GS-15 level in the federal service).

    All competitive candidates for SES positions with the Federal Government must demonstrate leadership experience indicative of senior executive-level management capability. To meet the minimum qualification requirements for this position, you must show in your resume that you possess the Fundamental Competencies, five Executive Core Qualifications (ECQs), and the Mandatory Technical Qualifications (MTQs), listed below. It is recommended that your resume emphasize levels of responsibility, scope and complexity of programs managed, and program accomplishments and results. FUNDAMENTAL COMPETENCIES: Strategic Thinking, Conflict Management, Technical Credibility, Human Capital Management, Partnering.

    EXECUTIVE CORE QUALIFICATIONS (ECQs): Possession of the ECQs MUST be included in your resume. RESUMES MUST BE LIMITED TO 5-PAGES ONLY. It is strongly recommended that you follow the guidance outlined on Pages 27-31 in the Office of Personnel Management's Guide to Senior Executive Qualifications.

    1. Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

    2. Leading People: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

    3. Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

    4. Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically.

    5. Building Coalitions: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

    MANDATORY TECHNICAL QUALIFICATIONS (MTQs): In writing your narrative responses to the MTQs, please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people you interacted with, the sensitivity of the issues you handled, etc. APPLICANTS SHOULD LIMIT THEIR NARRATIVE RESPONSES TO ONE (1) SINGLE SPACED PAGE PER EACH MTQ WITH THE FONT SIZE NO SMALLER THAN POINT 12.

    • Experience leading agile and incremental development methods for developing, modernizing, maintaining, and enhancing complex business systems used to support an organization's business operations.
    • Experience in leading solution architecture for business systems, including review of system designs.

    Education

    Applicants must provide proof that they have completed required course work necessary to serve in the federal IT occupation as defined by the OPM qualifications requirements.

    You must provide a copy of your transcripts from an accredited institution. Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service.

    If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum coursework requirements for this position. Click Evaluation of Foreign Education for more information.

    Additional information

    DOL seeks to attract and retain a high-performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.

    Refer to these links for more information: GENERAL INFORMATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES

    The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act.

    Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions.

    As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION

    All applicants tentatively selected for this position will be required to submit to screening for illegal drug use prior to the appointment.

    All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71.


    • Benefits

      A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

      Review our benefits

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    You will be evaluated based on your experience and your responses to the Executive Core Qualifications (ECQs) and the Mandatory Technical Qualifications (MTQs). It is essential that your resume provide sufficient information to substantiate your responses. If your responses are not adequately substantiated by your resume, your application will be rated ineligible.

    Current/Former Career SES or SES Candidate Development graduates who have been certified by OPM must provide a narrative response to address each of the MTQ's but need not address the ECQs. You must submit a Standard Form 50 that documents your SES Career appointment or a copy of your OPM-approved SES Candidate Development Program certificate.

    • Benefits

      A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

      Review our benefits

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    • Required Documents

      As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

      Thoroughly review the following list to determine the documentation you need to submit. Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time (ET) on the vacancy closing date, 09/25/2024 to receive consideration. If you fail to submit the required documentation before the announcement closes, you will be rated "ineligible".

      1. Resume - All applicants must provide a resume that demonstrates possession of the technical qualifications and achievement of the five executive core qualifications. Your resume will be used to determine your basic and specialized qualifications for the position. YOUR RESUME MUST NOT EXCEED FIVE (5) PAGES. YOU MUST ADHERE TO THE PAGE LIMIT OR YOU WILL NOT BE CONSIDERED.

      2. MTQ Narrative Statement(s) - All applicants are required to submit a one-page narrative statement for each of the Mandatory Technical Qualifications (MTQs). MTQ narratives must not exceed one page per MTQ, or you will not be considered.

      Important Note to Non-Competitive Candidates (i.e., Current/Former Career SES members and/or graduates of a certified SES Candidate Development Program (SESCDP).

      • To receive consideration, non-competitive candidates must provide an SF-50 or proof of completion from an OPM-certified SESCDP.
      • Non-competitive candidates must provide detailed MTQ narrative statements for each mandatory qualification.

      Applicants are encouraged to provide the following documents, only if applicable:

      • SF-50 - Documentation of status as a current federal employee or career SES appointment.
      • Certificate of completion of OPM-certified SES Candidate Development Program.
      • Cover Letter. (optional)
      • Copy of most recent performance appraisal. (optional)

      If you are relying on your education to meet qualification requirements:

      Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

      Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

    • How to Apply

      To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the "Required Documents" section.

      Follow the steps below to apply. Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to receive consideration. Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.

      STEP 1 - Create USAJOBS Account on www.usajobs.gov, including your Resume and Saved Documents. Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. FOR EACH EMPLOYMENT PERIOD, include: start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week); otherwise, your application may be considered incomplete.

      STEP 2 - Complete the 1st part of the application process (USAJOBS) Once you have identified a job on USAJOBS that you wish to apply for, click on the title and click the "Apply" button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Click "Start Application" and proceed through the 5 steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application.

      STEP 3 - Complete the 2nd part of the application process. On the next page, you may need to create a DOL Account if you have not already. Continue through the progress steps where you will be required to answer the vacancy-specific questions. After responding to the vacancy-specific questions, you will be prompted to submit the required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy.

      STEP 4 - On the "Review and Submit" step, click "Submit Application". You will receive confirmation that your application was submitted successfully.

      STEP 5 - Edit Application as needed by 11:59 pm ET of the Closing Date by returning to USAJOBS, clicking the vacancy, then "Update Application".

      Agency contact information

      Robert White
      Phone
      202-693-2457
      Email
      white.robert.t@dol.gov
      Address
      Office of the Assistant Secretary for Administration and Management
      200 Constitution Avenue NW
      Washington, DC 20210
      US

      Next steps

      The Division of Executive Resources will review all applications to determine if applicants meet the mandatory technical qualifications of this position and the SES ECQs. A subject matter expert may be consulted in the initial review. Those who meet the qualifications will be referred to a panel of SES members for rating and ranking of candidates. Top ranked candidates will be invited to interview with the rating panel in order to determine the "best qualified" candidates. The panel will make a recommendation to the selecting official about the top candidates that s/he should interview. Once a selection is made, the selectee's application will be forwarded to the Office of Personnel Management (OPM) for approval by an OPM independent Qualifications Review Board (QRB), unless the selectee is a current/former SES executive or has successfully participated in an OPM approved SES Candidate Development Program.

    • Fair and Transparent

      The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

      • Criminal history inquiries
      • Equal Employment Opportunity (EEO) Policy
      • Financial suitability
      • New employee probationary period
      • Privacy Act
      • Reasonable accommodation policy
      • Selective Service
      • Signature and false statements
      • Social security number request

    Required Documents

    Thoroughly review the following list to determine the documentation you need to submit. Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time (ET) on the vacancy closing date, 09/25/2024 to receive consideration. If you fail to submit the required documentation before the announcement closes, you will be rated "ineligible".

    1. Resume - All applicants must provide a resume that demonstrates possession of the technical qualifications and achievement of the five executive core qualifications. Your resume will be used to determine your basic and specialized qualifications for the position. YOUR RESUME MUST NOT EXCEED FIVE (5) PAGES. YOU MUST ADHERE TO THE PAGE LIMIT OR YOU WILL NOT BE CONSIDERED.

    2. MTQ Narrative Statement(s) - All applicants are required to submit a one-page narrative statement for each of the Mandatory Technical Qualifications (MTQs). MTQ narratives must not exceed one page per MTQ, or you will not be considered.

    Important Note to Non-Competitive Candidates (i.e., Current/Former Career SES members and/or graduates of a certified SES Candidate Development Program (SESCDP).

    • To receive consideration, non-competitive candidates must provide an SF-50 or proof of completion from an OPM-certified SESCDP.
    • Non-competitive candidates must provide detailed MTQ narrative statements for each mandatory qualification.

    Applicants are encouraged to provide the following documents, only if applicable:

    • SF-50 - Documentation of status as a current federal employee or career SES appointment.
    • Certificate of completion of OPM-certified SES Candidate Development Program.
    • Cover Letter. (optional)
    • Copy of most recent performance appraisal. (optional)

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


    Help

    This job is open to

    • Senior executives

      Those who meet the five Executive Core Qualifications (ECQs).

    • The public

      U.S. Citizens, Nationals or those who owe allegiance to the U.S.

    Clarification from the agency

    All qualified candidates may apply. Current and/or former Senior Executive candidates must submit appropriate documentation to receive credit for non-competitive consideration.

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Income Estimation for Systems Support Assistant jobs
$54,973 to $75,360