The Program Coordinator ("PC") ensures high quality services are being provided and are reflective of the agency’s mission, principles, and goals. The PC provides leadership, coaching, oversight, and quality assurance of work completed by the Direct Support Professionals. PC also coordinates meetings and activities with team members, guardians, and service coordinators to develop and maintain positive individual support programming for people receiving services.
Our Core Focus
To strengthen families of children and young adults with special needs.
Our Core Values
Honor God.
Conduct business with honesty, integrity, and thoughtfulness.
Have an attitude of a servant when working with our clients.
Support an atmosphere of open communication.
Honor our commitments through consistent performance.
Responsibilities:
- Harmoniously work with the leadership team to achieve Special Sitters’ Core Focus.
- Provide day to day leadership, management, accountability, support, and supervision to a team of assigned staff in support of persons served and ensure the implementation of their goal.
- Establish high standards of conduct and job performance for the team, lead by example.
- Build trust and partnership with employees to drive high performance, engagement, and a strong organizational culture.
- Effectively assign, direct, control, evaluate performance, coach, and hold accountable assigned team.
- Conduct effective staff and one-on-one employee meetings.
- Develop and/or support the scheduling for direct care staff to ensure supports are available to persons served.
- Communicate staff schedule needs/changes in a timely manner and arrange for replacements.
- Ensure tracking and billing of direct service hours and ensure accuracy efficiency and cost effectiveness.
- Assist in the hiring process and coordinate and conduct on-boarding of new staff, as well as be involved in ongoing training opportunities in the form of regular staff and small group team meetings.
- Maintain open communication channels and keep leadership aware of client and/or staff support needs.
- Coordinate with direct care staff and ensure the scheduling of clients' medical appointments, including transportation.
- Work with Clinical Nurse Manager to determine staffing levels to meet levels of care required by clients
- Support staff in the implementation of behavioral plans.
- Ensure timely documentation of client interactions and support interventions in the form of progress notes, incident reports, communication log, and other as needed and instructed by direct support staff.
- Be responsive to and provide emergency intervention for all persons receiving supports.
- Work a shift per an established schedule and be flexible to work outside the shift parameters based upon the needs of the business.
- Employee developer and coach.
- Manage team, celebrate success, and take corrective action when needed.
- Participate in Quality Improvement and Process Improvement.
- Act as the liaison between Special Sitters and payer sources.
- Ensure compliance with all local, state, and federal laws and regulations.
- All other duties as assigned.
Knowledge, Skills, Abilities:
Knowledge of current practices in the field of community-based services for persons with intellectual disabilities and other services for persons with developmental disabilities.
- Person-centered program planning.
- The principles of normalization; provision of habilitation services.
- Positive behavioral supports.
- Statutes and regulations pertaining to delivery of services for individuals with developmental disabilities.
- Assess the needs of persons with intellectual or other developmental disabilities.
- Evaluate assessments.
- Determine eligibility.
- Develop and assess individual program plans and individual family support plans.
- Mobilize resources to meet individual needs.
- Communicate effectively to exchange information.
- Develop working relationships with individuals with intellectual or developmental disabilities, their families, interdisciplinary team members, agency representatives.
- Analyze behavioral data.
- Conduct formal assessments.
- Apply agency and program rules, policies, and procedures.
- Monitor services provided.
- Organize, evaluate, and address program/operational data.
Minimum Qualifications
- Bachelor’s degree and professional experience in education, psychology, social work, sociology, human services, or a related field and experience in services or programs for person with intellectual or other developmental disabilities.
- 2 years working in human services, preferably with adults or children with disabilities.
- 2 years of prior supervisory experience
- Able to build strong relationships, based on a consultative approach.
- Demonstrated success in leadership, and getting work done effectively through building strong teams.
- Comfortable in a fast-paced environment, requiring the ability to shift gears at any moment in the day.
- Organized and works with a sense of urgency.
- Willing to implement and follow standard processes and procedures.
- Proficiency in Microsoft Office Suite and Therap
Preferred Qualifications:
- Experience with habilitation, program writing, program implementation, assessments, team facilitation, experience with working with individuals with disabilities.
- Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Programs Coordinator job.
Job Type: Part-time
Pay: From $25.00 per hour
Benefits:
Schedule:
Education:
Experience:
- Human Service Administrators: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person