Software Support Engineer jobs in Indiana
Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Software Support Engineer jobs
Network Support Engineer
- Software People Inc.
-
Porter, IN
CONTRACTOR
-
Direct Client
Spark-hire Pre-interview Is Required. The Link Will Be Provided.
Phone/Skype Hire. Onsite from day 1
Location: Washington DC
Duration: 12 months
The Senior Network Support Engineer is expected to be a Subject Matter Expert (SME) covering the application of campus network technology deployed across the Customer environment. This covers all customer’s businesses, all Customer’s location (offices, agencies, IDF, MDF, warehouses, etc.) and various types of IT project tasks and support incidents. The ideal person possesses strong skills surrounding the assessment, planning, troubleshooting, documentation and support of multiprotocol, multivendor solutions.
The purpose of the network support engineer role is be specialized in one or more vertical technology disciplines but will also be versed in other IT service delivery technologies. The network support engineer performs troubleshooting, analysis, and restoration of failed production services to customers and end users. The network support engineer will be the key person in the support for all campus network elements within their specified location.
Responsibilities- Collect all Campus LAN discovery information for each environment to onboard them to day-to-day support program
- Work with campus team to document the IDF’s and MDF’s within the location into Netbox and create the corresponding high level and low-level design documentation
- Collaborate with the remote NOC to resolve incidents assigned to them from research through change management to resolution.
- Complete campus network project tasks assigned to them to include installation of new switches, wireless access points or support end users moving from one location to another.
- Knowledge sharing and drive continuous improvement across the team
- Experience in the architecture, migration, integration planning and Day 2 support aspects of large, complex LAN, WLAN and Campus environments.
- Experience in the planning, design, deployment and support of LAN/WAN/ and IP architectures. Extensive experience with Data Center Core & Edge Routing and Switching platforms for LAN/WAN/MAN environments – Cisco/Nexus; Juniper, Arista, design, implementation, maintenance & troubleshooting, Routing protocols – OSPF, BGP, RIP
- Networking: Data Center and Network Service Platform Experience – F5, InfoBlox, ACI, Extensive experience with TCP/IP – design, subnetting, troubleshooting
- Layer 2 Network Experience: Spanning Tree, VLANs, 802.1Q
- Wireless & Remote Access: Experience with Wireless technologies in corporate environments, Remote Access technologies – VPN, SSL
- Familiar with network services including network elements such as load balancers, DHCP, DNS, SSH, SNMP.
- Collect and document requirements by specifying the needed functionality, all the non-functional requirements and all dependencies (e.g. cabling, construction or power needed)
- Resolving service-impacting events/incidents.
- Escalating incidents to Operations Management/Directors.
- Monitor ongoing operations and IT service infrastructure performance with applications set to anticipate IT service problems.
- Perform IT service problem isolation and determination.
- Respond to problems that are escalated by Service Desk Tier 1 and Tier 2 Engineers.
- Initiate corrective action within scope of knowledge and authority.
- Assist with network troubleshooting.
- Implement network bypass/recovery/backup procedures as required.
- Maintain knowledge of technology used, as well as new technologies that may be used in the future.
- Create criteria for acceptance of IT services and/or managed elements, for proactive monitoring and management.
- Acceptance/ coordination of new IT services and/or managed elements in the IT infrastructure.
- Use network diagnostic tools.
- Use and provide input to database(s) for problem and inventory control.
- Perform testing and maintenance activities as required.
- Serve as the customer interface for scheduling network changes, and the coordination of the Change Management process with the customer.
- Share knowledge obtained and learn from others as part of a natural team across architecture, portfolio, design, network engineers, operations and service management, amongst others.
- Typical Years of Experience: 12-16 - leading and executing Campus Support, project delivery, IT operations, or IT consultancy assignments to design, develop, deliver and support viable network solutions, preferably in Corporate or similar industry preferred.
- A high degree of technical network knowledge on traditional (IP) networks and systems as well as IT solutions such as LAN, WAN, WLAN, traditional route/switch, routing protocols, DNS, DHCP, Netskope, ISE, VLANs, VRFs, etc.
- Minimum Education or Certification: Bachelor’s Degree in Electrical Engineering, Computer Science, Telecommunications or equivalent work experience
- Must have support and deployment expertise in: LAN, Cisco WLAN, NetSkope, NetBox
- Mastering the OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP)
- Mastering of Layer-2 Switching, VLAN’s and Access-list
- Mastering Wi-Fi, authentication, security technologies, Internet, SDWAN, MPLS and Voice over IP (VoIP)
- Cisco WiFi design, implementation, troubleshooting and support skills
- Mastering IP addressing and subnetting and routing concepts
- Switches: Full configuration and VLAN setup on Cisco switches
- Consistently delivered results in a matrix, global virtualized organization
- Excellent communication skills, verbal and written
- Ability to translate technical requirements and specifications into easily understood business concepts and vice versa
- Proficient in IT infrastructure technologies:
- Routers, Switches, WAN, LAN, WLAN, and other internetworking technologies.
- Thorough understanding of TCP/IP—addressing, routing protocols and transport protocols (UDP and TCP).
- Must have expert level experience configuring and managing Cisco LAN / WLAN.
- Proficient in the use of network management tools, primarily for fault management purposes.
- Complete understanding of escalation, incident management and change management processes and procedures.
- Prior training in concepts of network and systems operations.
- Thorough understanding of performance impact of network configuration options.
- Proficient in the operation and use of management tool set including fault, configuration, and performance.
- Proficient in the operation and use of sophisticated diagnostic tools (i.e. Sniffer, RMON tools, etc.).
- CCNP, CCDP, CCVP, or equivalent knowledge and experience
- Skills/Abilities/Competencies Required
- Strong customer service and documentation skills
- Proven hands-on experience
- Ability to balance and manage multiple tasks, technologies, and projects independently, strong organizational and communication skills.
- Excellent interpersonal skills to effectively communicate with cross-functional teams including staff at all levels of the organization including both technical and non-technical personnel.
- Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds, and levels within and external to the organization.
- Python programming and app development skills for programmable networks
- Awareness of Agile and Scrum
- 6 Days Ago
Software Support Engineer
- Circle City HR
-
Indianapolis, IN
FULL_TIME
- Company DescriptionOur client is an international tech company that has been a leader in the B2B SaaS industry for more than 2 decades. They are adding new positions as they continue to expand their m...
- 1 Day Ago
Software Engineer
- Perfect Software Solutins Pvt Ltd
-
Calcutta, IN
FULL_TIME
- The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code.ResponsibilitiesDevelop qualit...
- 5 Days Ago
Software Developer II - QA Engineer
- TCC Software Solutions
-
Indianapolis, IN
FULL_TIME
- Job DetailsAs a QA Engineer you will be responsible for the design, development and automated testing software projects and directing automated software testing initiatives. You will collaborate close...
- 5 Days Ago
Machine Safety Engineer
- Intelliswift Software
-
Columbus, IN
FULL_TIME
- Job id: CMI2JP00011375Job title: Machine Safety EngineerLocation: Columbus, IN 47201Duration:6 months (Possibility of extension) Description8AM to 5PM - No OTAny holdings of machinery safety certifica...
- 11 Days Ago
Desktop Support
- Samson Software Solutions, INC
-
Evansville, IN
CONTRACTOR
- Title : Deskside Support Location : Evansville IN Responsibilities: REQUIREMENTS: Strong hands on experience needed on end user support for Windows PC and Mac related issues Ability to assign and work...
- 6 Days Ago
Software Support Engineer jobs at Popular Companies
Desktop Support Engineer
- Planned Systems International
-
North Chicago, IL
- Overview Planned Systems International, Inc (PSI) is seeking a Customer Service Engineer in North Chicago, IL. This posi...
- 6/11/2024 12:00:00 AM
Software Support Engineer
- Square 9 Softworks
-
Boston, MA
- Job Description Job Description The Role As a Support Engineer at Square 9, you will provide Level 2 and 3 support for c...
- 6/10/2024 12:00:00 AM
Software Support Engineer 3
- FLEXSHOPPER LLC
-
Boca Raton, FL
- Job Details Job Location Boca Raton - BOCA RATON, FL Position Type Full Time Education Level 4 Year Degree Job Shift Day...
- 6/10/2024 12:00:00 AM
Software Support Engineer (Partially Remote)
- Latitude Inc
-
Austin, TX
- This position allows for 2 days per week remote / work from home. Salary: $100,000 - 143,000/year We are seeking a skill...
- 6/9/2024 12:00:00 AM
IT Software Support Engineer
- Idaho State Job Bank
-
Boise, ID
- IT Software Support Engineer at Micron Technology, Inc. in Boise, Idaho, United States Job Description Our vision is to ...
- 6/8/2024 12:00:00 AM
Software Support Engineer
- Robert Half
-
Milwaukee, WI
- We are seeking an Application Support Engineer to join a tenured and growing team, focusing on internal customer-facing ...
- 6/7/2024 12:00:00 AM
Software Support Engineer
- Tranzeal Incorporated
-
San Jose, CA
- Software Support Engineer (W2 only role) Experience writing and debugging JavaScript Code Working knowledge of object-or...
- 6/7/2024 12:00:00 AM
Enterprise Billing Software Support Engineer
- Idaho State Job Bank
-
Boise, ID
- Enterprise Billing Software Support Engineer at Lumen in Boise, Idaho, United States Job Description About Lumen Lumen i...
- 6/7/2024 12:00:00 AM
About Indiana
Indiana /ˌɪndiˈænə/ (listen) is a U.S. state located in the Midwestern and Great Lakes regions of North America. Indiana is the 38th largest by area and the 17th most populous of the 50 United States. Its capital and largest city is Indianapolis. Indiana was admitted to the United States as the 19th U.S. state on December 11, 1816. Indiana borders Lake Michigan to the northwest, Michigan to the north, Ohio to the east, Kentucky to the south and southeast, and Illinois to the west.
Before becoming a territory, various indigenous peoples and Native Americans inhabited Indiana for thousands of ye...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$67,303 to $90,102
Most Popular Cities in Indiana for Software Support Engineer Jobs
What does a Software Support Engineer do?
Software Support Engineer in Cincinnati, OH
This role is responsible for production support development of consumer facing digital banking applications in a fast paced agile environment.
January 21, 2020
Software Support Engineer in Racine, WI
Software developers are in charge of the entire development process for a software program.
December 07, 2019
Software Support Engineer in Huntington, WV
Primarily responsible for providing world class technical support to Blue Prism customers and partners, and will be reporting to the Customer Support Manager.
December 11, 2019