Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Role: AV Infrastructure Support
Work Location: Washington, DC (Onsite)
Duration (Months): 4-6 Months
Experience Require: 6-8 Years
6-8 years of experience in audio-visual operations and maintenance.
Knowledge of audio-visual technologies, signal flow, and video distribution systems.
Strong technical troubleshooting skills.
Strong communication and interpersonal skills, with the ability to work collaboratively with clients and internal teams.
Ability to manage multiple priorities and work under tight deadlines.
Knowledge of cables and connectors or any other AV equipment is an advantage.
Experience with video conferencing and collaboration solutions.
Understanding of network protocols and infrastructure.
Job Type: Contract
Salary: From $35.00 per hour
Schedule:
Ability to Commute:
Ability to Relocate:
Work Location: In person