Security Director - Casino directs and oversees the casino's security function. Responsible for the overall safety of guests, customers, and employees. Being a Security Director - Casino may recruit, interview, and select employees to fill vacant positions. May require a bachelor's degree in area of specialty. Additionally, Security Director - Casino typically reports to a top management. The Security Director - Casino typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Security Director - Casino typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
APPLY AT WWW.WINDCREEK.COM/CAREERS
Job Overview:
The Director of Hospitality is responsible for all operations assigned or associated with operating the Hotel, Casino Housekeeping and/or Banquets and Food & Beverage departments at the Property on a day-to-day basis. The Director is charged with directing and overseeing the daily operations for all assigned operations. They are responsible for developing and initiating departmental procedures, policies and controls for all assigned operations. The Director shall proactively provide direction to the front and back of the house management in all areas of operations. The Director shall establish and approve hiring, training, development, coaching, re-assignment, and termination of management and staff as required and consistent with the WCH Expectations Guide in order to deliver a level of guest service and an experience unmatched by any competitor.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
· Provides, implements and promotes exceptional guest service standards by all Associates assigned to the Hospitality division in accordance with the established standards; Monitors leadership staff of the assigned departments to ensure that they provide the level of service as stipulated and will ensure that the necessary action to correct any noted deficiencies are taken in a timely manner
· Maintains the Casino facilities, rooms, entrances, amenities and services to a level necessary to meet and exceed the expectations of all property guests
· Drives the Property’s business by promoting the Property’s Casino and Hotel facilities and services for use and repeat visits by both the gaming and non-gaming segments of the market; Maximizes the Property’s profits by striving for the optimum occupancy rates and by achieving the best rate for all rooms sold on a daily basis
· Promotes total guest satisfaction by addressing the complaints, answering inquiries, and resolving problems that Guests may have encountered or brought to the Property’s attention
· Establishes, schedules and conducts preventative and required maintenance and upgrades on all required facilities and associated systems located at the Property
· Develops staffing schedules that assure the highest service levels with maximum productivity
· Conducts performance evaluations for all direct reports to emphasize the success or failure of achieving the stated goals and advancing their professional development
· Approves the daily purchase of materials and supplies and other expenses within the limits of assigned authority
· Develops budgets and monitors status to budget monthly and trains management on interpreting financial results
· Acts as the liaison between the property and third-party vendors
· Other duties and responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying)
· Bachelor’s Degree in Business Administration, Hospitality Management, Casino/Resort Management or Related Field five (5) years’ experience in a Management level position– required
· Seven (7) years of previous experience in the executive management of a hotel and destination resort overseeing hotel operations to include front desk and hotel housekeeping – required
· Previous experience working with third party companies– required
· Previous hotel experience associated with a four-diamond (or equivalent) rating or higher–
· Previous hotel experience associated with a gaming environment–
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For please submit your Internal Job Posting Form to your property’s Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Job Types: Full-time, Part-time
Pay: From $93,500.00 per year
Expected hours: No less than 40 per week
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Work Location: In person