Room Service Supervisor - Casino jobs in New York

Starting Pay Rate: $23/HR

 Join our dynamic team as a Cage Supervisor, where you'll be at the heart of our operations, overseeing every exhilarating moment in our bustling Cage area. If you thrive in a fast-paced environment and have a passion for ensuring smooth transactions and compliance, this is the role for you!

What we value:

• Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• We offer support for a successful journey, including hands-on training and opportunities to advance your career.

Why choose Turning Stone Resort Casino?

• Paid time off
• Variety of schedules
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

What you will do as a Cage Supervisor:                         

• Supervise all activities, transactions, and regulatory requirements associated with Cage Operations, Cage Cashiers, and Nation-related matters. 
• Proactively be involved and consistently available to administer oversight and verification of all front window and bank transactions, ensuring accuracy and adherence to all asset protection and Internal Control procedures.
• Demonstrate exemplary guest service skills and assists guests with questions, transactions, and problem-solving. 
• Ensure that team members are properly trained and consistently developed in Cage Operations procedures.
• Demonstrate an understanding of currency transactions and suspicious activity reporting in order to maintain compliance with property and federal guidelines. 
• Participate in the credit verification process by obtaining all required credit reports, in the absence of a Credit Department Representative. Thorough and accurate when verifying, processing, and maintaining guest account information, credit files, reports, check-cashing, and approvals for new or changed credit accounts.

To be successful as a Cage Supervisor, you'll need:

• High School Diploma or High School Equivalency Diploma. A college degree or some level of secondary education is preferred.
• Previous supervisory experience.
• To possess outstanding guest service skills.
• Previous money-handling experience and basic math skills.
• The ability to organize/prioritize and complete multiple tasks simultaneously with a high degree of accuracy.       

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.

Why You Will Appreciate Us:

We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage.

Our commitment to work-life balance and family support is demonstrated through our team member assistance programs. You'll also enjoy our paid time-off program, which includes paid holidays. At Turning Stone Enterprises, your wellness is a priority, and we offer various wellness programs to ensure you're at your best. 

In addition, we understand the importance of career growth. Our career path planning and continuing education initiatives are tailored to assist team members in achieving their professional aspirations.  Join us at Turning Stone Enterprises, where professionalism meets friendliness, and together, we'll embark on a journey of growth and success. We eagerly anticipate the opportunity to welcome you to our team.

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