Room Service Supervisor - Casino jobs in Arizona

Identified shifts will vary based on business needs

This is a salaried role and pay may vary based on experience

Responsible forinterviewing, training, and selecting employees for the department

Conduct PerformanceReviews in accordance with policies and procedures; provide feedback; coachingand development guidance as needed.

Review, analyzeand make recommendations with respect to wage increases; promotions; ordemotions as needed.

Respond to andhandle employee complaints (grievances) in a timely and efficient manner.

Recommend or takeappropriate action when administering disciplinary processes in accordance withestablished policies and procedures.

Responsible forplanning, supervising and monitoring the work of the team members in assignedarea(s).

Insures qualityof guest service levels through effective scheduling to attain high standard ofservice with minimum use of labor hours.

Supervision ofhiring, development plans, appraisal ratings, further training, discipline,promotion, demotion or termination for all hourly employees and shiftsupervisors on an assigned shift.

Manages theday-to-day operation of beverage service on assigned shift. Performs assigned input work in compilingannual budgets.

ADDITIONALJOB DUTIES :

Controls cost ofproduct by monitoring par stocks and insuring preparation of drinks withinestablished policies and procedures.

• Controls cost of labor and materials
• Monitors appearance of all facilities and service areas and follows up to ensure cleanliness standards are at the highest level.
• Responsible for monitoring legal compliance with federal, state and gaming laws.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Other duties as assigned.

EDUCATION and / orEXPERIENCE :

HighSchool Diploma or GED required

Somecollege background preferred

Two-to-fouryear previous beverage experience and technical experience in beverage servicebusiness required

Qualifications : QUALIFICATIONS :

QUALIFICATIONS :

The requirements listed arerepresentative of the knowledge, skill and / or ability required to fulfill theobligations of this position.

Successfulcompletion of the Supervisor Leadership Assessment Program (Super-LAP) isrequired

Mustpossess good customer service, employee relations and leadership skills

Musthave good analytical abilities

Knowledgeof all phases of beverage administration, cost control and familiarity of allbeverage services is required

Ability touphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business

• Must be able to get along with co-workers and work as a team.
• Must be able to read, write, speak and understand English.
• Must present a well-groomed appearance.
• Must have speed and accuracy in order to maintain maximum efficiency.
• Must have a sense of urgency and react to changing business demands.

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

Must be able tomaneuver to all areas of the casino, including all food and beverage serviceareas

Must be able towork independently

Must be able torespond calmly and make rational decisions when handling guest and employeeconflict

Must be able toquickly and accurately perform mathematical computations

Must be able toconduct conversations with customers and employees and speak distinctly andpersuasively with others

Must have theability to create written and financial reports

Must be able totolerate areas containing secondary smoke

Must be able towork at a fast pace and in stressful situations

Must be able torespond to visual and aural cues

Last updated : 2024-06-07