Returns Manager jobs in California

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: This position generates leads for the Enteprise sales team.

Job Description:

Help shoppers, retailers, and the planet

Forward-thinking retailers retain revenue, reduce costs, raise shopper lifetime value, and enhance sustainability with Happy Returns’ returns software and reverse logistics. We care deeply about taking returns off our customers’ plates, and we hope you do, too!

What is Happy Returns?

Retailers like Everlane, Rothy’s, and REVOLVE partner with Happy Returns to make returns beautiful for their business, shoppers, and the planet.

Happy Returns is:

• Based in Los Angeles (this job is 100% remote)
• Owned by PayPal
• Loved and adored by shoppers — for proof, check out our 93 NPS

We’re not solving a small problem, and we’re not addressing a small market. We’re going after returns—the part of online shopping that consumers say they hate most.

You will be part of the Sales team, which is responsible for selling to our new retailer partners, and ensuring they are supported moving forward after launch. No two retailers are the same, which is why having an SDR who can lead, adapt, and execute efficiently while setting the tone for the customer relationship is extremely important to our team.

This position generates leads for the sales team by working closely with our Revenue Operations team, Enterprise Account Executives and a broad range of sales teams inside PayPal. The primary deliverable of this role is a reliable flow of qualified leads for the sales team.

What You’ll Be Doing

• Work with sales, customer success and demand gen teams inside of PayPal to pass leads to the Happy Returns sales team
• Manage lead lists from multiple PayPal teams, filtering for quality and status
• Own reporting on progress towards lead-pass goals, including value, source and other operational detail
• Setup, lead and follow up on meetings with other PayPal teams to track status of leads
• Source qualified leads through outbound email, call, LinkedIn and other channels
• Manage and maintain a pipeline of interested prospects and engage sales executives for next steps
• Collaborate with sales teams by bringing innovative lead generation ideas to each weekly meeting
• Support special projects such data cleanup on large batches of accounts, account research, improve Salesforce data hygiene

Requirements

• Bachelor’s degree
• 1-3 years of sales experience, with a history of exceeding lead targets
• Strong written and oral communication skill
• Proven creative problem-solving approach and strong analytical skills
• Strong desire and ability to move up within a sales organization
• Proficiency with Excel, Salesforce and sales automation tools
• Prior experience as a sales development rep with a track record of achieving sales quotes preferred

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.