Quality Control Supervisor jobs in the United States

Job Description

Executive Description of Role : The Quality Control Supervisor ensures the functions of QC are operating at a level that achieves KPI expectations set forth by Senior Leadership.

The QC Supervisor must engage, develop and lead their direct reports to run their daily operations in accordance with achieving daily KPI expectations.

The QC Supervisor must ensure that his direct reports are being held accountable for lack of execution of achieving KPIs.

Quality Control Level of Expectation :

• Ensure that QC KPIs are being met daily in accordance to the daily expectation of Pick Audits, Price Verification and On Dock Verification.
• Ensure that associates below the productivity goal expectation set forth by Senior Leadership is held accountable for productivity.

This expectation is expected weekly.

• Ensure Pick Audits are completed daily in accordance with the Level of Expectation. QC should be auditing 1% of the previous days total processed pallets.
• Ensure that every processed pallet is taken through QC On Dock Verification. Every pallet should be checked for the following : Correct info on Green Pallet Ticket i.

e (Stock Name, Season, Division, Sub Cat and Cat Note), Proper Placement of green label (maximum 2 green stickers used placed on long side of the pallet, visual inspection of piece count, seasonal compliance and cube compliance.

• Ensure that the Price Database is verified and updated daily.
• Ensure every exception is researched, fixed and documented by the Associate in Error.
• Ensure that On Dock Counts and Pick Audits are updated on Teams at the end of the shift. KPI's to include : Total Pallets / Picks Audited and Total Errors Found.
• Ensure that every exception is documented and turned into HR to be recorded on Associates Performance Sheets. Ensure that Shift to Shift set up and Housekeeping expectations are met daily.

Requirements

• Ensures Accountability
• Communicates Effectively
• Directs Work
• Lean / Continuous Improvement
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Integrity - Job requires being honest and ethical.
• Initiative - Job requires a willingness to take on responsibilities and challenges. Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Adaptability / Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Persistence - Job requires persistence in the face of obstacles.
• Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Achievement / Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
• Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
• Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
• Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
• Display excellent leadership, communication and decision-making skills
• Excellent organization skills with attention to detail
• Highly motivated with excellent problem-solving skills.

Physical Requirements :

• Must have ability to lift up to 50 lbs.
• Must have ability to stand, or sit, for extended periods (entire shift) and to move and handle boxes of merchandise and fixtures.
• Ability to bend and twist frequently
• Routinely work near moving mechanical parts such as vehicles, forklifts, pallet jacks, dollies or similar mechanical devices
• Willing to work in hot and cold conditions. Moderate to loud noise levels.

Pre-employment background and drug screen check required.

Salary Description

$17.00 per hour

Last updated : 2024-05-17