Patient Experience Manager jobs in Texas

JOB DESCRIPTION

The Manager of Language Access Services is the resident UTMB subject matter expert on translating, interpreting, and disability access to improved communication, safety, and satisfaction for Deaf and Limited English Proficient patients. The incumbent oversees the overall approach to Language Access including, but not limited to qualifications and performance of the linguists providing interpreting and translation, as well as the external vendors who supplement staff services.

Department Marketing Statement

UTMB Health is looking for a passionate language access champion to lead our thriving and rapidly growing Language Access Program. Our mission is to provide clear and accurate communication to ensure patient safety and satisfaction. In your role as the Language Access Services Manager, you will contribute to this mission by managing a team of experienced interpreters and translators, tracking metrics that guide decisions, and creating evidence-based strategies to further our purpose.  

The ideal candidate is fluent in a language other than English (Spanish preferred), has experience with language interpretation in a healthcare setting, and is well-versed in the needs of a limited-English proficient population. They will also ideally be (or have been) a Core Certification Healthcare Interpreter (CoreCHI™) or Certified Healthcare Interpreter (CHI) at some point in their career.

 EDUCATION & EXPERIENCE

Minimum Qualifications:

• Bachelor’s Degree in Communications, Linguistics, Healthcare Administration, or relevant field.
• Five (5) years of experience supervising or managing a Language Access team in a healthcare environment or translation and localization environment.
• Spoken/signed and written fluency in English and another language; such as American Sign Language, Spanish, Vietnamese, etc.

Preferred Qualifications:

• Expert-level skills in Déjà Vu or other computer-assisted translation tools and Excel.

LICENSES, REGISTRATIONS OR CERTIFICATIONS

Required:

• Core Certification Healthcare Interpreter (CoreCHI™) or Certified Healthcare Interpreter (CH).

Preferred:

• CHI-Spanish certification, or Board for Evaluation of Interpreters (BEI)-Advanced certification, if applying with fluency in Spanish or American Sign Language, respectively.
• Lean/Six Sigma Black Belt Certification.

Salary 

• Salary commensurate with experience