Patient Appointment Scheduler jobs in the United States

Patient Appointment Scheduler is responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. Being a Patient Appointment Scheduler may conduct patient pre-certification to ensure coverage for appointments and medical care. Requires a high school diploma or equivalent. Additionally, Patient Appointment Scheduler typically reports to a supervisor or manager. The Patient Appointment Scheduler works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Patient Appointment Scheduler typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Patient Appointment Scheduler
  • Silver Pine Medical Group
  • Sterling, MI OTHER
  • Job Details

    Job Location:    Silver Pine Medical Group PLC - SH - Sterling Heights, MI
    Salary Range:    $16.00 - $20.53 Hourly

    Description

    Job Title: Patient Appointment Scheduler 

    Job Summary: Job Summary: The patient appointment scheduler is responsible for making patient appointments in a fast-paced call center environment, while adhering to medical practice procedures. The scheduler will provide exceptional customer service to every person while scheduling appointments or routing incoming callers to the appropriate individual or department that can help them. Provide the doctors and advanced practice providers with organized, complete, and accurate information for all clinic appointments. This position may include tasks that integrate into another area (e.g. receptionist / medical assistant). 

    Job Responsibilities/Tasks: 

    • Answer incoming calls, emails or other inquiries to schedule appointments. 

    • Schedules patients (new and established) appointments by phone and properly prioritizes scheduling based on patient need, requiring a broad knowledge of scheduling criteria 

    • Utilizes customer service principles to manage call flow and patient interactions in a calm and professional manner 

    • Communicate effectively with patients, physicians, team members, and other staff when cooperation is required to accomplish a task or relay important information 

    • Ensures that necessary updates (e.g., cancellations, additions, rescheduling) are input into the system and/or master schedule 

    • Maintains relevant scheduling records to ensure accuracy of information 

    • Operates the scheduling system to coordinate patient appointment needs with physician availability in an efficient manner 

    • Be versed in all insurance plans and accurately attach patients’ insurance policies to the correct plan with only the verbal information provided over the phone 

    Qualifications


    Required Skills/Abilities: 

    • Knowledge of medical practice protocols related to appointment scheduling 

    • Knowledge of medical terminology 

    • Knowledge of health insurance plans and coverage (preferred) 

    • Familiarity with manual/computerized scheduling systems and software 

    • Strong knowledge of customer service techniques 

    • Ability to communicate calmly and effectively with patients, physicians, and other staff 

    • Ability to problem solve and perform effective conflict resolution when disputes occur 

    • Ability to adhere to frequent schedule changes and appointment restrictions within the practice and relay that information to patients in a timely manner 

    • Ability to multi-task efficiently in a high volume environment 

    Education: 

    • High School Diploma or Equivalent (Required) 

    • Associates Degree (Preferred) 

    Experience: 

    • At least one year of appointment scheduling and/or customer service experience (Required) 

    • Preferably in a medical/healthcare environment/organization 

    • Word processing and computer experience (Required) 

    Work Environment: Medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office. 
      
    Mental/Physical Requirements: Ability to work in a fast-paced environment. Ability to sit for extended periods of time. Ability to respond professionally and calmly in all situations. Ability to handle interruptions. Ability to maintain a clean, organized, friendly work environment.  Punctual and flexible with schedule and duties as needs arise. Ability to work closely with a cohesive team spirit with a positive attitude.  

    **The purpose of this position description is to summarize the major job responsibilities and requirements. It is not meant to be exhaustive and is subject to revision. 

  • 11 Days Ago

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Patient Appointment Scheduler
  • Orthopedic Associates of Flower Mound
  • Flower Mound, TX FULL_TIME
  • DescriptionAnswers inbound telephone calls and assist with scheduling and other needs based on the call type.Participates in clinic and market education, training, and meetings as need and/or required...
  • 15 Days Ago

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Patient Appointment Scheduler
  • North Texas Orthopedics
  • Grapevine, TX FULL_TIME
  • DescriptionWe are seeking a highly organized and detail-oriented individual to join our team as a Patient Appointment Scheduler. As a Patient Appointment Scheduler, you will be responsible for schedul...
  • 18 Days Ago

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Scheduler
  • PATIENT CARE SOLUTIONS LLC
  • Danvers, MA FULL_TIME
  • Benefits : 401(k) 401(k) Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Benefits / Perks Flexible Scheduling Competitive Compensation Career...
  • 1 Month Ago

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Patient Care Technician I - CLC (Casual Appointment)
  • CLC (Casual Appointment) - UTMB Health Careers
  • Webster, TX FULL_TIME
  • JOB DESCRIPTIONTo provide basic technical assistance and supportive patient care to meet the needs of individual patients throughout assigned areas.EDUCATION & EXPERIENCEEDUCATION & EXPERIENCEMinimum ...
  • 30 Days Ago

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Patient Access Representative (Telephone Receptionist/Appointment Scheduler)
  • Orthopedic Institute
  • Sioux Falls, SD FULL_TIME
  • We are seeking a highly motivated and organized individual to join our team as a Patient Access Representative. The successful candidate will be responsible for answering incoming calls, scheduling ap...
  • 1 Month Ago

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PT Appointment Setter - Work From Home
  • Alcala Consulting, Inc.
  • Westerville, OH
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $20 per hour / 20 hours per week - As an Appointment Setter you'...
  • 10/31/2024 12:00:00 AM

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PT Appointment Setter - Work From Home
  • Alcala Consulting, Inc.
  • Columbus, OH
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $20 per hour / 20 hours per week - As an Appointment Setter you'...
  • 10/31/2024 12:00:00 AM

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*Enjoyable CONSULTIVE Sales Career - NO COLD CALLING - Renewal Income - FREE Warm Leads
  • TAG
  • Columbus, OH
  • Job Description Job Description The Assurance Group (www.assuregrp.com) is looking for the right person to fill a consul...
  • 10/31/2024 12:00:00 AM

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Solar Appointment Setter
  • MSCCN
  • Columbus, OH
  • Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at ...
  • 10/30/2024 12:00:00 AM

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Appointment Setter - No Experience Required
  • Vivint
  • Dublin, OH
  • About Us We are Vivint, a billion-dollar tech company who has over 1.8 million current subscribers. We are one of the le...
  • 10/29/2024 12:00:00 AM

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PT Appointment Setter - Work From Home
  • Alcala Consulting, Inc.
  • Pataskala, OH
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $20 per hour / 20 hours per week - As an Appointment Setter you'...
  • 10/28/2024 12:00:00 AM

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Entry Level Sales Representative (Commission Only)
  • Blue Raven Solar
  • Columbus, OH
  • We are hiring immediately for an appointment setter! Compensation: Uncapped commission Earn up to $140 per appointment P...
  • 10/27/2024 12:00:00 AM

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Entry Level Sales Representative (Commission Only)
  • Blue Raven Solar
  • Delaware, OH
  • We are hiring immediately for an appointment setter! Compensation: Uncapped commission Earn up to $140 per appointment P...
  • 10/27/2024 12:00:00 AM

Income Estimation for Patient Appointment Scheduler jobs
$37,392 to $45,799