Outbound Contact Center Manager jobs in the United States

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Outbound Manager
  • AutoNation, Inc.
  • Irving, TX FULL_TIME
  • BDC Dallas

    Overview:

    We are seeking an experienced and dynamic individual to lead our Outbound Contact Center Team as a Manager. This role is pivotal in driving outbound sales and marketing initiatives, managing team performance, and ensuring a peerless customer experience. The ideal candidate will possess strong leadership skills, a proven track record in outbound call center management, and a passion for achieving targets and driving results.

     

    Key Responsibilities:

    • Team Leadership: Lead and motivate a team of outbound agents to achieve service loyalty targets, productivity goals, and quality standards. Provide coaching, guidance, and feedback to support individual development and enhance team performance.
    • Campaign Management: Oversee the planning, execution, and optimization of outbound campaigns to maximize After-Sales opportunities and campaign effectiveness. Monitor campaign performance metrics and adjust strategies as needed to meet targets and objectives.
    • Performance Monitoring: Monitor and analyze key performance indicators (KPIs) such as call conversion rates, average handle time, show rate and service loyalty metrics. Identify trends, areas for improvement, and opportunities to enhance performance and efficiency.
    • Training and Development: Develop and deliver training programs for outbound agents to enhance sales techniques, service/product knowledge, and customer service skills. Ensure that agents are equipped with the necessary tools and resources to succeed in their roles.
    • Quality Assurance: Implement quality assurance measures to maintain high standards of service delivery and compliance with company policies and regulations. Conduct regular call monitoring and audits to evaluate agent performance and adherence to quality standards.
    • Reporting and Analysis: Generate regular reports on outbound campaign performance, service loyalty results, and agent productivity. Analyze data to identify areas of improvement, trends, and opportunities for optimization.
    • Customer Relationship Management: Foster positive relationships with customers through effective communication and problem resolution. Address customer inquiries, concerns, and escalations in a timely and professional manner to ensure customer satisfaction and retention.
    • Compliance and Risk Management: Ensure compliance with regulatory requirements, industry standards, and company policies governing outbound calling activities. Implement risk management strategies to mitigate potential liabilities and safeguard customer data.

    Qualifications:

    • Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
    • Proven experience in outbound call center management, with a minimum of 3-5 years in a supervisory or managerial role.
    • Strong leadership and team-building skills, with the ability to inspire and motivate others to achieve goals.
    • Excellent communication and interpersonal skills, with the ability to interact effectively with team members, customers, and stakeholders.
    • Solid understanding of outbound sales techniques, customer relationship management principles, and call center operations.
    • Proficiency in call center software and CRM systems (e.g., Salesforce, Genesys, Avaya).
    • Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
    • Results-oriented mindset with a focus on achieving sales targets and driving performance excellence.

    Benefits:

    • Competitive salary and performance-based incentives.
    • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
    • Opportunities for career advancement and professional development.
    • Dynamic and collaborative work environment.
    • Making a significant impact on outbound service loyalty performance and customer engagement.
    • Join our team and lead our Outbound Contact Center Operation to new heights of success while delivering exceptional customer experiences and driving business growth!

    Company Overview

    AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

     

    Benefits

    Click here to learn more about our Benefits.


    Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

     

     

    AutoNation is an equal opportunity employer and a drug-free workplace.

  • 30 Days Ago

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Medical Outbound Contact Center
  • Wellbe Senior Medical
  • Chicago, IL OTHER
  • Job Summary The Engagement Specialist joins the WellBe team’s efforts in acquiring new patients and helping our patients to lead a more meaningful life. This unique role provides the opportunity to di...
  • Just Posted

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Contact Center Lending Advisor - OUTBOUND
  • Member One Federal Credit Union
  • Midlothian, VA FULL_TIME
  • Job Description:PRIMARY FUNCTION:In a contact center environment, make outbound calls to proactively contact existing members and potential members to introduce needs-based lending and deposit solutio...
  • 18 Days Ago

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Manager Marketing
  • Outbound Mammoth
  • Mammoth Lakes, CA FULL_TIME
  • Overview Outbound Mammoth is hiring a Marketing Manager that will manage the planning, execution and reporting on all aspects of marketing for the property. Activities including digital media agency o...
  • 2 Days Ago

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Office Manager/Bookkeeper
  • Connect Outbound
  • Birmingham, AL FULL_TIME
  • 1) Overview The Accounting Manager primary responsibility for overseeing the daily operations of the accounting department, while complying with GAAP and established company policies and procedures. T...
  • 1 Month Ago

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Blended Contact Center Agent (Inbound & Outbound)
  • MCI Careers
  • Las Cruces, NM FULL_TIME
  • POSITION OVERVIEW BLENDED CONTACT CENTER AGENT (INBOUND & OUTBOUND) We are looking for contact center agents to support inbound and outbound customer service and sales projects for a wide variety of c...
  • 1 Month Ago

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Call Center Representative
  • Pearle Vision
  • Columbus, OH
  • West Point Optical Group Company: West Point Optical West Point Optical Group is a Franchisee with 85 Pearle Vision fran...
  • 10/30/2024 12:00:00 AM

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Customer Service Assistant - FULL TIME
  • Event Horizon Dynamics
  • Columbus, OH
  • Join Our Growing Customer Service Team - 4 Immediate Openings Available! We are looking to add 4 new members to our cust...
  • 10/30/2024 12:00:00 AM

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Senior Client Service Associate
  • JPMorgan Chase & Co.
  • Columbus, OH
  • JobID: 210548945 Category: Client Service JobSchedule: Full time Posted Date: 2024-09-26T19:02:19+00:00 JobShift: Day : ...
  • 10/30/2024 12:00:00 AM

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Customer Service Associate (Hybrid)
  • Cass Information Systems, Inc
  • Columbus, OH
  • The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolutio...
  • 10/30/2024 12:00:00 AM

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Customer Services Specialist (20/24hr.) - Gahanna Branch
  • Columbus Metropolitan Library
  • Columbus, OH
  • Job Title: Customer Services Specialist (20/24hr./Non-Exempt/Part-time) Location: Gahanna Branch Starting Pay Range: $17...
  • 10/30/2024 12:00:00 AM

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Sales & Booking Coordinator
  • ASM Global
  • Columbus, OH
  • Join our team and get access to some of the hottest events of the year! Work alongside other rock stars as we create a n...
  • 10/30/2024 12:00:00 AM

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Senior Customer Support andAccount Representative Level 2
  • JobRialto
  • Columbus, OH
  • Job Summary: The Senior Customer Support/Account Representative is responsible for handling incoming phone inquiries reg...
  • 10/30/2024 12:00:00 AM

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Call Center Representative
  • West Point Optical LLC
  • Columbus, OH
  • West Point Optical Group Company: West Point Optical West Point Optical Group is a Franchisee with 85 Pearle Vision fran...
  • 10/29/2024 12:00:00 AM

Income Estimation for Outbound Contact Center Manager jobs
$119,623 to $161,073