Office Manager oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Develops and implements procedures and policies for all administrative activities. Being an Office Manager typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. Oversees the selection of vendors and the purchase of office equipment and supplies. Additionally, Office Manager coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a head of a unit/department. The Office Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Office Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
This position is responsible for:
Providing case management and crisis intervention services. Conducting regular meetings with residents to provide advocacy services and informative referrals of community agencies and organizations.
Assisting residents in arranging medical, legal, employment, and educational appointments. Working with various agencies to provide full services to residents.
Provide supportive crisis counseling and emotional support to residents. Complete hotline caller screenings for placement. Maintain updated resident records and prepare daily, weekly, and monthly reports which includes intakes and case notes.
Adhere to all policies and procedures as stated in the Hudson Valley House of Hope Employee Handbook and Rules & Procedures Manual. Ensures that all suspected cases of child abuse and neglect are reported in accordance with NYS DOH regulations.
Conduct client orientation prior to residential placement. This may include explanations of house rules and expected behaviors. Advocate for clients as requested and arranges transportation if necessary. Performs as backup for hotline intake calls if needed.
Adheres to all housekeeping and safety rules and policies.
Maintain client confidentiality at all times with each caller, resident, and all shelter staff and volunteers.
Qualifications Include : Bachelor's degree in Social Work, Mental Health, Psychology or related field with at least five (2) years of successful experience in an administrative leadership position. Prior experience in crisis intervention or domestic violence if possible. Any combination of experience, education, and measurable performance which demonstrates the capability to perform the duties of the position. This position requires effective organizational, problem solving, written and oral communication skills.