Network Service Representative jobs in the United States

Network Service Representative identifies and resolves customer issues regarding service or billing. Addresses issues of telecommunication or cable service interruption, billing inquiries, and billing discrepancies. Being a Network Service Representative may be responsible for promoting products or services. May require a bachelor's degree. Additionally, Network Service Representative typically reports to a supervisor or manager. To be a Network Service Representative typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Customer Service Representative - Martinsville, VA
  • Signode -Customer Service Representative
  • Martinsville, VA FULL_TIME
  • Customer Service Representative - Martinsville, VA

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    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a  materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

    Benefits:

    Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

    Salary: 

    $20-$22/hourly 

    Summary

    Provide a world class customer service experience for customers, field service technicians and salespeople. This includes entering and monitoring orders, ensuring customer’s disputes are addressed in a timely, efficient, and accurate manner to improve service level, and completing customer specific reports. This role collaborates with the Field, Commercial, Financial, and Supply Chain teams to ensure the customer’s expectations are being met, while striving to meet Signode’s mission and maintaining our values. The Senior CSR will manage orders that require greater attention to processing while coaching, mentoring, and assisting the Customer Service Representatives.

    Essential Functions

    • Answer incoming requests, via tickets, phone calls and Teams messages, courteously and consistently using established guidelines.
    • Accurately and efficiently manage the sales order entry process from multiple sources (EDI, email, phone, web shop, etc.) as it relates to account number (ship-to/sell-to), price, terms of sale, product, and quantity.
    • Actively review open orders daily to proactively resolve orders pending release or confirmation.
    • Maintain appropriate records and documentation for customer service and audit purposes.
    • Communicate with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
    • Investigate and resolve billing concerns by tracking shipments, researching price differences and entering return authorizations for approval, quoting special parts prices, and following up on credit hold orders.
    • Maintain backorder reports for highlight accounts.
    • Invoice orders that are unable to close automatically and review error report.
    • Monitor phone/staff coverage and lunches to ensure adequate staffing.
    • Run and distribute drop ship PO report.
    • Close return authorizations to generate credit memos.
    • Work closely with Warehouse, Purchasing and Accounting to invoice orders in a timely manner.
    • Coach, mentor, and assist the Customer Service Representatives.
    • Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.
    • First point of contact for outside departments with high priority customer concerns.

    Position Qualifications

    Education: High School Diploma or GED required.  Associates’ degree in Business or related field preferred.

    Experience: 5 years of previous customer service. Demonstrated ability to establish and sustain beneficial relationships with customers by mobilizing internal resources to achieve commitments and resolving customer issues. Proficiency in Microsoft Office (Excel, Word, etc.). ERP experience required.  Ticketing system experience, a plus.

    Functional Success Drivers: Possessing these certain competencies are what we require for an individual to be successful in this role.

    • Problem Solving
    • Detail Orientated
    • Interpersonal Savvy
    • Energy
    • Communication
    • Learning on the Fly

    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

  • 27 Days Ago

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Enrollment representative
  • Customer Service / Enrollment Representative
  • Riverside, CA FULL_TIME
  • Bring your big dreams and career goals to Voyager Consultants. and you may find that your career catapults to places you never imagined. As a leader in management consulting, customer acquisitions, an...
  • 18 Days Ago

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Food Service Specialist
  • Food Service Representative
  • Princeton, IN FULL_TIME
  • Join Our Team We are looking for compassionate, caring, and dedicated staff to join our team and help us continue our tradition of excellence. Benefits We pride ourselves on retaining our top talent b...
  • 1 Month Ago

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Entry Level Retail Sales and Customer Service Representative
  • Retail Brand Representative
  • Columbus, OH FULL_TIME
  • Our company is looking to fill a position as a Wireless Sales and Customer Service Representative. This position is entry level, and full, paid training is provided. Candidates must possess integrity ...
  • 17 Days Ago

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Customer service representative
  • AAA Service Network
  • Brighton, MI FULL_TIME
  • AAA Service Network is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 1976. We provide a great environment and culture focused on growth...
  • 18 Days Ago

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Inside Sales Representative
  • Doodlebuggers Service Network
  • Destin, FL FULL_TIME
  • Showroom Sales Associate - Destin, FL Location.Responsibilities:Provide excellent customer service by creating proposals for fireplaces, gas logs, grills, fire tables, and outdoor kitchens to clients ...
  • 21 Days Ago

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Customer Service Representative
  • RTA US
  • Columbus, OH
  • Job Description Job Description Our client - a Fortune 100 investment firm in Columbus, OH - is looking for Customer Sup...
  • 10/30/2024 12:00:00 AM

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Customer Service Representative - 3rd Shift
  • XPO Logistics
  • Columbus, OH
  • XPO Logistics - JobID: 375616 [Customer Service Representative] As a Customer Service Rep at XPO Logistics, you'll: Assi...
  • 10/30/2024 12:00:00 AM

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Client Services Representative
  • Flightsafety International Inc.
  • Columbus, OH
  • About FlightSafety International FlightSafety International is the world's premier professional aviation training compan...
  • 10/30/2024 12:00:00 AM

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Customer Service Representative
  • Pool Corporation
  • Columbus, OH
  • Location: Columbus, OH - 39, 1758 Westbelt Dr., Columbus, Ohio - 43228 Pay: $20/hour and up to $2,500 through our perfor...
  • 10/30/2024 12:00:00 AM

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Customer Service Representative
  • Rogue Fitness
  • Columbus, OH
  • Job Description: Overview: As a Customer Service Representative you will interact with customers to provide and process ...
  • 10/29/2024 12:00:00 AM

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Patient Service Representative - Care Coordinator
  • quantum-health
  • Dublin, OH
  • Description At a glance Hiring Classes: Next hiring classes scheduled for October and November 2024+ Location: This posi...
  • 10/28/2024 12:00:00 AM

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Customer Service Representative
  • ADMAR Construction Equipment & Supplies
  • Columbus, OH
  • Job Description -Customer Service Representative Reports to: Rental Manager Primary Purpose: To greet our customers, gen...
  • 10/27/2024 12:00:00 AM

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CUSTOMER SERVICE REPRESENTATIVE
  • Dollar Tree
  • Columbus, OH
  • Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential product...
  • 10/27/2024 12:00:00 AM

Income Estimation for Network Service Representative jobs
$32,820 to $40,660