Network Service Manager jobs in the United States

Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Regional Service Manager - Fort Wayne, IN (Remote)
  • Signode -Regional Service Manager
  • Fort Wayne, IN FULL_TIME
  • Regional Service Manager - Fort Wayne, IN (Remote)

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    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.


    Summary

    Directs and coordinates activities of field service personnel to ensure the satisfactory performance of Signode power equipment and identify new business opportunities.


    •    We offer a competitive salary with a range of $90,000 - $112,000 based on experience and skill set. 
    •    This position is eligible to participate in the Signode annual bonus program with a target of 15% of base salary.
    •    A variety of benefits are also available, including medical, dental, life insurance, short-term and long-term disability, as well as Signode’s 401(k) program. 


    Essential Functions

    • Manage a team of 10-13 Field Service personnel in your region, supporting over 1,000 customer accounts and 5,000 machines in each region.
    • Oversee the activities of the personnel and ensure coverage for completion of service calls in a timely manner.
    • Review workorders; billable, warranty and installation reports to ensure accuracy of hours/travel, professional documentation and any follow up actions required for full resolution and invoicing.
    • Approve, timecards, expense reports and annual maintenance agreements.
    • Review agreement reports to understand profit and loss within their responsibility.
    • Accountable for growth and margin, year over year through the sale of maintenance agreements, product retrofits and billable service, including maximized utilization levels.
    • Provide qualified supervision for field service techs on special application equipment.
    • Ensure and coordinate training and development of technical skills of team to successfully handle customer needs within the region.
    • Form strong relationships with internal and external customers to collaborate and service the needs of the end user.
    • On a regular basis, partner with Sales, Product and Marketing Managers, and Engineering to continuously improve the organization, equipment, and department.
    • Provide necessary resources, training and tools for the team to effectively and safely perform their job.
    • Lead and resolve escalated of customer issues, as well as, educating them on value of services rendered.   
    • Gather and share essential KPI’s, weekly, monthly reports as well as quality reports.
    • Partner with inventory manager on inventory levels of each service van inventory and determining specific parts as it pertains to their assigned region.
    • Prepare comprehensive technical data reports for Training and Engineering Department relating to equipment issues and present suggestions for improvements. 
    • Optional: In certain global areas, this role will be responsible for maintaining world class customer service for parts ordering, fulfilling & stocking levels within their region.


    Position Qualifications

    Education: High School Diploma or GED required, Preferred College Degree or Technical School.

    Experience: 2 years in a leadership role, with 5 years in a service position.

    • Microsoft Office skills (Word, Excel, Outlook, etc) 
    • Desirable: Professional course (business, engineering, mechanical). 


    Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

    • Customer Focus
    • Stress Management
    • Problem solving
    • Results oriented
    • Organization / Planning
    • Empowerment
    • Selecting Quality Talent


    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.


    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

  • 1 Month Ago

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IT Regional Manager
  • 10000400 - Senior Service Manager
  • Boston, MA FULL_TIME
  • ABOUT ASTRAZENECAAstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development, and commercialization of prescription medicines and therapies for som...
  • 11 Days Ago

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Cahier/Customer Service
  • restaurant manager
  • Waycross, GA PART_TIME,FULL_TIME
  • We would like you to have your own car. and don't have another job , good with money, drive thu , cleaning, have a nine attiued Job Types: Full-time, Part-time Pay: From $10.00 per hour Expected hours...
  • 18 Days Ago

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Service Coordinator/Case Manager - Allegheny County
  • CONNEXUS HUMAN SERVICE NETWORK
  • Johnstown, PA OTHER
  • Job Details Level: Entry Job Location: Johnstown - Johnstown, PA Position Type: Full Time Education Level: 4 Year Degree Salary Range: $19.00 - $19.00 Hourly Travel Percentage: Up to 50% Job Shift: Da...
  • 1 Month Ago

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Service Coordinator/Case Manager - Dauphin County
  • CONNEXUS HUMAN SERVICE NETWORK
  • Johnstown, PA OTHER
  • Job Details Level: Entry Job Location: Johnstown - Johnstown, PA Position Type: Full Time Education Level: 4 Year Degree Salary Range: $19.00 - $19.00 Hourly Travel Percentage: Up to 50% Job Shift: Da...
  • 1 Month Ago

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Site IT Lead
  • 10000400 - Senior Service Manager
  • Boston, MA FULL_TIME
  • ABOUT ASTRAZENECAAstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development, and commercialization of prescription medicines and therapies for som...
  • 21 Days Ago

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Social Services Manager
  • AndHealth
  • Columbus, OH
  • Social Services Manager Full Time Columbus, OH AndHealth is a healthcare technology company created to help people rever...
  • 10/30/2024 12:00:00 AM

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Corrections Food Service Manager
  • ARAMARK
  • Lancaster, OH
  • **Job Description** The Food Service Manager is a management position responsible for developing and implementing dining...
  • 10/30/2024 12:00:00 AM

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Personal Lines Servicing Manager
  • Associated Insurance Agencies
  • Grove City, OH
  • Job Description Job Description Associated Insurance Agencies is celebrating 100 years of providing superior, cost effec...
  • 10/29/2024 12:00:00 AM

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Automotive Service Manager
  • Bridgestone Americas
  • Columbus, OH
  • **Company Overview** Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teamma...
  • 10/29/2024 12:00:00 AM

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Client Service Manager, Commercial Lines
  • Hub International
  • Columbus, OH
  • POSITION SUMMARY: _Overmyer Hall Associates is seeking to add a Client Service Manager to oversee their Commercial Lines...
  • 10/29/2024 12:00:00 AM

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PATIENT FOOD SERVICES MANAGER II - Columbus, OH
  • Compass Group, North America
  • Columbus, OH
  • Morrison Healthcare Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated ...
  • 10/28/2024 12:00:00 AM

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Service Manager
  • MH Equipment Company
  • Columbus, OH
  • If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join ...
  • 10/27/2024 12:00:00 AM

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Customer Service Manager - State Farm Agent Team Member
  • Jake Breakey - State Farm Agent
  • Lancaster, OH
  • Responsive recruiter Overview: As a State Farm agency, we are an independent insurance and financial services provider w...
  • 10/27/2024 12:00:00 AM

Income Estimation for Network Service Manager jobs
$113,099 to $154,173