Membership Manager jobs in Colorado

The Ideal Candidate

We seek a passionate, creative, detail-oriented individual dedicated to delivering excellent customer service. The ideal candidate will offer direction and oversight for various member services, driving growth and engagement initiatives. Strong communication skills, enthusiasm, and the ability to foster positive relationships with members and community partners in the housing and building industry are essential. Additionally, the candidate should possess an understanding of association management, a commitment to creating memorable experiences, and expertise in event management, including our flagship event, the Colorado Springs Parade of Homes. The successful candidate will demonstrate both meticulous attention to daily details and strategic thinking to ensure unique member experiences, leveraging staff and volunteer resources effectively within our multi-faceted organization.

People Will Do Well in Our Work Environment

Our team operates under the Entrepreneurial Operating System® (EOS) business development plan, prioritizing our core values inspired by Patrick Lencioni's "The Ideal Team Player":

• Loyal to the HBA Mission: We champion homeownership as defenders and promoters of the American Dream.

• Valuing Relationships: Recognizing that our collective strengths drive advocacy, community building, and business networking opportunities.

• Commitment to Impact: Achieving meaningful goals through trust, collaboration, accountability, candor, and authenticity.

Essential Duties and Responsibilities

Serve as the lead in expanding membership and ensuring membership satisfaction. Membership Management includes, but is not limited to:

• Implementing programs & initiatives to engage current members & recruit new ones.

• Utilize web & social media processes to promote the organization and distribute membership information to prospective members.

• Monitor membership feedback, comments and suggestions to ensure continuous improvement and growth.

• Regularly review membership workflow and internal processes and make recommendations for improvement.

Serve as the lead for event planning, revenue generation, management, production and sponsorship.

Event Planning and Production Management includes, but is not limited to:

• Create and manage the timeline, program and task list for all HBA hosted events.

• Lead all event planning and production meetings and discussions.

• Organize and lead collaboration for event concept, graphic design/production/printing, and event marketing.

• Negotiate costs and services with vendors; book event space, arrange food and beverage, order all supplies/decorations, coordinate audiovisual equipment & operation, make travel arrangements.

• Secure volunteers; manage the staff and volunteers working at the event.

• Secure guest speakers and entertainment; review speeches, write scripts.

• Manage on-site production and clean up for events as necessary.

• Organize and manage the invitation, registration and attendee check-in processes.

• Manage the follow-up with vendors, sponsors and staff members following each event.

Event Revenue Generation

• Lead the solicitation and securing of sponsorships.

• Create event sponsorship packages.

• Exceed revenue goals.

Event Administration includes but is not limited to:

• Assist with preparing budgets and provide periodic progress reports to staff directors for each event project.

• Keep track of event finances including check requests, invoicing, and reporting.

• Research venue options, coordinate appointments and visits to see venue space, and schedule events on the calendar.

• Prepare and modify event contracts as requested.

• Assist with other department events as needed.

Knowledge, Skills, Abilities

• 3 years of experience in association management, project management, hospitality and/or event management

• Understanding of Association and Committee structures

• Customer service-oriented attitude & a sense of flexibility

• Experience managing and motivating team members and volunteers

• Experience managing a variety of events ranging from 50-1,000 attendees

• At least 2 years’ experience negotiating contracts

• Proven track record of generating revenue from events

• Experience with integrating social media into event planning and execution

• Knowledge of or strong interest in the Housing & Building industry

• Strongly skilled in the use of Microsoft Office Suite

Qualifications and Physical Demands

A successful candidate must be able to work in a fast-paced environment with exceptional multitasking skills. Well-developed organizational, analytical and problem-solving skills are required. Applicants should be honest, confident, personable, and professional. The requirements listed above are representative of the knowledge, skill and/or ability required. This position requires physical abilities including the ability to lift/move 15-25 pounds frequently. A successful candidate will have a Bachelor of Science in Marketing or Public Relations. Equivalent job experience in hospitality or project management will be considered. 

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. 

Compensation and Benefits Salary Range: $55,000 - $65,000. Full-time, salaried, exempt position. Base salary commensurate with experience. The Association offers a 401(k) with employer match of up to 6%, medical/dental/vision insurance, and life insurance.

Paid Vacation: 2 weeks first year

Personal Days: 2 Paid per Year

Holidays: 10 Paid per Year

Sick Pay: One hour of paid leave per 30 hours worked, maximum 160 hours.

Work Location The nature and responsibilities of this position are such that the position requires full-time, in-office hours. The position will be based at the Association’s business office in Colorado Springs, CO USA, with the expectation that the employee will reside in and commute from El Paso, Pueblo or Teller County, CO USA.

Equal Employment Opportunity

Our commitment to Equity, Diversity, and Inclusion in the Workplace: The Housing & Building Association of Colorado Springs is an equal opportunity employer. Candidates from diverse backgrounds are encouraged to apply and are considered for employment on merit alone without regard to race (including characteristics associated with race such as hair texture, hair type, and protective hairstyles), color, religion, sex, sexual orientation, gender identity, transgender status, national origin, disability, pregnancy, age (40 or older), genetic information (including family medical history), marital status, military status, lawful conduct outside of work, membership or non-membership in a labor organization, or status in any other group protected by federal, state or local law.