Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
WHO ARE WE?
Whitetail Club is the premier private community in the Pacific Northwest. The allure of this hidden gem in McCall, Idaho stems from the natural luxuries of the area, which are at once action-packed and serene. Seasons here present their own prospects for adventure and relaxation— from thrilling ski runs lauded by National Geographic to ancient hot springs, come experience luxury on the edge of the wild.
MEMBER SERVICES SUPERVISOR SUMMARY:
Our Member Services Supervisor ensures that our members’ and their guests’ needs are fulfilled at 5 Star/5 Diamond service level. This position conveys a positive and unforgettable service experience while providing guidance and training of the internal team while engaging with our members and their guests.
WHAT YOU GET TO DO:
Requirements
WHAT YOU NEED TO BE SUCCESSFUL: