Hotel Resident Manager oversees daily activities on the hotel property including front desk operations, reservations, and concierge and customer services. Remains on-site and on-call to respond to issues, security threats, or hotel emergencies. Being a Hotel Resident Manager also responsible for operational efficiency, profitability and customer satisfaction. Oversees property maintenance function. Additionally, Hotel Resident Manager may require a bachelor's degree. Typically reports to a hotel manager. The Hotel Resident Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Resident Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a skilled Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will ensure exceptional guest experiences, manage staff effectively, and drive revenue growth.
Duties:
- Manage all aspects of the hotel operations including guest services, housekeeping, maintenance, sales, and finances
- Develop and implement strategies to maximize revenue and occupancy rates
- Train, supervise, and support staff to deliver outstanding customer service
- Maintain high standards of cleanliness, safety, and efficiency throughout the hotel
- Handle guest inquiries, concerns, and complaints promptly and professionally
- Monitor and control expenses within budget guidelines
- Collaborate with marketing teams to promote the hotel and attract guests
Requirements:
- Minimum 2 years experience in hotel management or a similar role
- Strong leadership skills with the ability to motivate and manage a diverse team
- Excellent communication and interpersonal abilities
- Proficiency in revenue management and financial analysis
- Multilingual skills are a plus
- Knowledge of hospitality industry practices and trends
- Customer service-oriented mindset with a focus on guest relations
- Bachelor's degree in Hospitality Management or related field preferred
This is an exciting opportunity for a dedicated individual with a passion for hospitality to lead our hotel to success.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
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Work Location: In person