Hotel Manager Assistant is responsible for supporting the Hotel Manager with daily hotel operations and services. Responsible for ensuring guest satisfaction, responds to complaints, and ensures hotel profitability. Being a Hotel Manager Assistant tends to all facets of hotel operations in the absence of the Hotel Manager. May require a bachelor's degree. Additionally, Hotel Manager Assistant typically reports to a manager. The Hotel Manager Assistant manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Manager Assistant typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Assistant General Manager
Functions include:
* Assign duties to staff and observe performance to ensure adherence to hotel policies, brand requirements and established operating procedures
* Provide all training, including safety training to staff
* Maintain accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, and credit cards
* Assist General Manager in leading team of staff members in development and implementation of hotel-wide strategies
* Ensure adherence to hotel brand and franchise policies and established operating procedures while meeting or exceeding guest expectations by providing a safe, secure, & quality experience
* Ensure property hiring practices comply with all state and federal requirements
* Correspond with group and travel agents to handle special requests for rooms and rates
* Assist with sales and marketing efforts as directed
* Provide complete staff and operational support in the absence of General Manager
* Respond quickly and professionally to guest complaints and employee issues
* Supervises front desk staff and assists with daily functions
* Answers inquiries pertaining to hotel policies & services
* Conduct monthly department meetings to review new procedures
* Ensures adherence to hotel brand and franchise policies and established operating procedures
* Ensures property hiring practices comply with all state and federal requirements
* Ability to multi-task and prioritize assignments
* Perform functions of General Manager in General Manager's absence
* All other duties as assigned
Job Type: Full-time
Pay Rate - $20 DOE (Depends on Experience)
Required education:
Background Check Required & Must be over age of 21
Job Type: Full-time
Pay: $41,600.00 - $52,000.00 per year
Schedule:
Work Location: In person