Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Description :
Are you technically savvy? Would you enjoy a career that directly keeps our nation safe and secure? Can you thrive in a highly structured environment while working with some of the most cutting-edge technologies?
If so, General Dynamics Information Technology has an exciting opportunity for you.
RESPONSIBILITIES
A day in the life of a Help Desk Technician III with GDIT includes :
KNOWLEDGE, SKILLS, ABILITIES & EXPERIENCE
General experience :
Specialized experience :
Experience in analyzing and troubleshooting military software systems preferred
WHAT WE ARE LOOKING FOR
You MUST have :
We PREFER you have :
Experience with Navy Applications such as My Navy Assignment (MNA), NSIPS-Active, NSIPS-Reserve, Navy e-Learning, My Navy Portal (MNP), DON TRACKER, Medical Readiness Reporting System (MRRS), SPIDER, or Computer Network Defense Ashore / Afloat
NOLAHelpDesk #TSSCE
Scheduled Weekly Hours :
Travel Required : None
None
T elecommuting Options :
Onsite
Work Location :
USA LA New Orleans - 2021 Lakeshore Dr. (LAS009)
Last updated : 2024-04-30