Help Desk Specialist jobs in the United States

Help Desk Specialist

• Greet and welcome clients seeking assistance
• Interview and evaluate clients’ need and requests
• Certify identity and eligibility of client for assistance per WCCHC guidelines
• If client qualifies, complete client assistance as eligible
• Serve as telephone receptionist and messaging
• Maintain records of assistance, client files, logs, and monthly reporting
• Observe confidentiality requirements
• Maintain awareness and knowledge of other social service agencies/church benevolence programs
• Perform other duties and responsibilities as may be required or assigned by the Operations Manager or ED

Job Type: Full-time

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)

Work Location: In person