Help Desk Analyst jobs in the United States

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Help Desk Technician
  • Individual Income Tax Departmental Analyst 9-12...
  • Lansing, MI FULL_TIME
  • Salary
    $43,084.00 Annually
    Location
    Lansing, MI
    Job Type
    Unclassified
    Job Number
    0317-16-2024
    Department
    Legislative Council
    Opening Date
    08/27/2024
    Closing Date
    9/10/2024 5:00 PM Eastern
    Bargaining Unit
    N/A

    Job Description

    This team member is the primary point of call intake for Michigan Legislative Service Bureau (LSB) employees to report computer hardware, software, peripheral, and telephone related issues/service requests. This position will be responsible for creating the initial ticket for the issue as well as the initial triage. As necessary, this person will escalate tickets to second and third level support team members. Work is performed in a team-oriented atmosphere in a moderately complex networked environment.

    The LSB Information Services Division provides the Michigan Legislature with voice and data computer systems, including consolidated chamber automation, bill drafting tools, and maintenance and monitoring of the legislative network infrastructure.


    Required Education and Experience

    MINIMUM QUALIFICATIONS AND ABILITIES


    • Proven experience and ability to troubleshoot issues in a Microsoft Windows environment required. Similar experience in a Mac environment preferred.
    • Intermediate to advanced skills in Microsoft Word, Excel, Outlook, and PowerPoint.
    • Previous help desk or call center experience preferred.
    • Technical certification, such as CompTIA A , or comparable experience.
    • Well versed in the use of OneDrive and Teams
    • Associate degree in computer information systems, business or equivalent.
    • Two years’ experience in customer service, computer support or equivalent.
    • Excellent interpersonal and communication skills, with ability to maintain a positive professional work environment.
    • Excellent organizational skills, with ability to research, analyze, and document complex business processes and technical solutions ensuring accurate and efficient problem resolution.
    • Demonstrates proficiency in using remote desktop tools and remote troubleshooting techniques to resolve user issues efficiently.
    • Experience with ticketing systems (e.g., ServiceNow, Genuity) and workflow management, ensuring proper documentation, tracking, and resolution of support requests

    Additional Requirements and Information

    Online applications only are being accepted through the State of Michigan’s NEOGOV job posting website at https://www.governmentjobs.com/careers/michigan.

    Applicants must include the following three items as separate attachments in the online application for full consideration:


    • Cover letter outlining interest and qualifications.
    • Resume.
    • A copy of college transcripts.

    The deadline to apply is 5:00 pm on Tuesday, September 10, 2024.

    The Legislative Council is a nonpartisan legislative information and service agency. This is an unclassified, non-Civil Service position in State government. All Legislative Council employees are considered “at-will,” except for LSB Printing Division union members. Employees are required to be non-partisan and maintain confidentiality.

    This job is located at Boji Tower, 124 W. Allegan Street, Lansing, Michigan.

    For questions, call the Legislative Service Bureau Human Resources Office at (517) 373-9643.

    For technical support with your application, call NeoGov Live Applicant Support at (855) 524-5627.


    State employment benefits include everything from health insurance to retirement income and are worth about 40% of your salary. Employee premiums shares are required for most insurances.
    This page gives a brief explanation of some of the benefits that are provided by the Legislative Council. See details on these and other employment information.

    Leave Time
    Full-time employees receive between 15 and 35 vacation leave days per year and13 sick days per year.
    Holidays
    Legislative Council employees receive 13 scheduled holidays each year.

    Alternative Work Schedules
    Flexible work schedules are available in some jobs. Flexible schedules may be limited to certain time periods per year.

    Insurance and Other Benefits
    Insurances include health, vision, dental and life. Employees also have the option to purchase voluntary insurances for additional life, accidental death, long term disability, long term care, and legal services, to name a few. Premiums vary for these insurances. Flexible spending accounts for medical expenses and child care are also available.

    Deferred Compensation
    Employees may invest income in a tax-deferred retirement investment program. The state offers two optional deferred compensation plans, the 457 and 401(k). Employees decide the amount deducted from each paycheck.

    Retirement
    Employees receive a minimum 4% state contribution toward their defined contribution retirement fund. If an employee elects to contribute more, the state will match that percentage (up to 3%).

  • 17 Days Ago

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Resource Analyst 12 - GIS
  • Departmental Technician 7-E9 - SIGMA Help Desk...
  • Lansing, MI FULL_TIME
  • Salary $29.09 - $42.40 Hourly Location Lansing, MI Job Type Permanent Full Time Job Number CFMO-24-114 Department Military and Veterans Affairs Opening Date 09/05/2024 Closing Date 9/19/2024 11:59 PM ...
  • 1 Month Ago

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SAM 15
  • Service Desk Analyst
  • Lansing, MI FULL_TIME
  • Salary $42.89 - $61.70 Hourly Location Lansing, MI Job Type Permanent Full Time Remote Employment Flexible/Hybrid Job Number 0801-24-22-103 Department Technology, Management and Budget Opening Date 08...
  • 1 Month Ago

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Accounting Assistant 5-E7
  • Help Desk Technician
  • Jackson, MI FULL_TIME
  • Salary $18.82 - $26.64 Hourly Location Jackson, MI Job Type Permanent Full Time Job Number 4750-24-0008scf Department Corrections - Jackson Central Region Opening Date 08/27/2024 Closing Date 9/4/2024...
  • 1 Month Ago

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Representative
  • ALLIED Help Desk Services
  • Sevierville, TN FULL_TIME
  • Calling all go-getters! Are you good at connecting dots, building relationships, and turning opportunities into success stories? We’re on the lookout for a Business Development Representative to join ...
  • 14 Days Ago

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State Worker 4 (Maintenance) International Bridge
  • Help Desk Technician
  • Sault Ste. Marie, MI FULL_TIME
  • Salary $16.00 Hourly Location Sault Ste. Marie, MI Job Type Non Career Job Number 5901-24-IBA-6-SW-Maint-SE Department Transportation Opening Date 08/27/2024 Closing Date 9/9/2024 11:59 PM Eastern Bar...
  • 17 Days Ago

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Help Desk Analyst
  • Robert Half
  • Marysville, OH
  • We are seeking a highly motivated and customer-focused Helpdesk Analyst to join our dynamic IT support team. As a Helpde...
  • 10/28/2024 12:00:00 AM

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Client Services Representative
  • Safelite Group, Inc.
  • Columbus, OH
  • Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an ...
  • 10/28/2024 12:00:00 AM

M
Client Service Associate**
  • Morgan Stanley
  • Dublin, OH
  • POSITION SUMMARY Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (...
  • 10/28/2024 12:00:00 AM

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Client Service Coordinator
  • Goldberg, Clouse & Edgell
  • Westerville, OH
  • Job Description Job Description Goldberg, Clouse and Edgell (GCE) is seeking an energetic and driven Client Services pro...
  • 10/26/2024 12:00:00 AM

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Client Services Coordinator
  • CBRE
  • Columbus, OH
  • Client Services Coordinator Job ID 167083 Posted 24-Sep-2024 Service line Advisory Segment Role type Full-time Areas of ...
  • 10/26/2024 12:00:00 AM

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Help Desk Analyst
  • LanceSoft
  • London, OH
  • Job Description: ODRC expects help desk analyst 2/video support specialist with preferred experience with Polycom RMX, R...
  • 10/25/2024 12:00:00 AM

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Client Service Associate
  • GRYPHON FINANCIAL PARTNERS LLC
  • Columbus, OH
  • Job Description Job Description Job Description: Provide exemplary service to Gryphon Financial Partners clients. Manage...
  • 10/25/2024 12:00:00 AM

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Client Service Assistant
  • Hylant
  • Columbus, OH
  • Description The Opportunity: The Client Service Assistant is responsible for supporting the commercial service team by p...
  • 10/25/2024 12:00:00 AM

Income Estimation for Help Desk Analyst jobs
$45,813 to $56,507