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Head Teller jobs in Pennsylvania

Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Head Teller jobs

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Head Teller
  • Bank of Bird-in-Hand
  • Intercourse, PA FULL_TIME

  • GENERAL RESPONSIBILITIES:

    Responsible for Teller area in addition to all Teller functions. The Head Teller educates tellers on problem solving and customer service-related policies and procedures. Is responsible for daily, monthly, and yearly branch reporting. Required to travel to other branches/bank locations as needed to support business needs.


    ESSENTIAL RESPONSIBILITIES:

    1. Provides quality customer service to the public.

    2. Directly supervises and coordinates activities of tellers engaged in receiving and paying transactions in the Bank.

    3. Provides coaching for tellers.

    4. Reports pertinent information to the immediate supervisor.

    5. Responds to inquires or requests for information.

    6. Assists in creating referrals for the branch.

    7. Completes evaluations for direct reports.

    8. Issue cashier’s checks.

    9. Ensure teller stations are properly stocked.

    10. Refer customers to the proper department for issues that cannot be resolved at the teller line.

    11. Receive checking and savings deposits; verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.

    12. Examine checks deposited and determine proper funds availability based on regulation

    requirements and complete hold notices.

    13. Process savings withdrawals. Cash checks: verify endorsement, receive proper identification and

    ensure validity and issue receipts.

    14. Answer basic customer inquiries regarding interest rates, service charges and account histories

    while complying with disclosure requirements, regulations and consumer privacy policies.

    15. Introduce customers to platform team members for additional services benefiting the customer.

    16. Count and roll loose coins.

    17. Accept loan payments: verify payment amount and issue receipts.

    18. Adherence to destruction procedures for confidential shred materials.

    19. Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.

    20. Responsible for ordering and shipping cash and coin to the FED.

    21. Required to travel 10-15% of the time to support staffing needs of company locations/branches, trainings, professional development, or other relevant work-related travel.

    22. Conduct oneself in a manner that can be supported by the bank.


    ADDITIONAL RESPONSIBILITIES:

    1. Maintains and controls vault cash.

    2. Maintain appropriate currency logs.

    3. Assist with daily drawer balance.

    4. Adheres to all internal policies, procedures, and practices of the Bank.

    5. Responsible for internal controls.

    6. Responsible for adherence to information security policies.

    7. Completes Branch Operation Control Record.

    8. Order cash shipments.

    9. Identify counterfeit currency.

    10. Other duties assigned as necessary.


    MINIMUM QUALIFICATIONS:

    A minimum of one year experience as a Bank Teller is required.
    High School Diploma or equivalent.
    Authorization to work in the United States.
    Reliable transportation.
    Willing and able to travel to various Branches and locations on behalf of the Bank
    Ability to read, write, and speak using the English language.
    Demonstrated ability in dealing with people.
    Ability to read, analyze, and interpret technical procedures and regulations.
    Ability to effectively respond to questions from tellers and customers.
    Ability to collect data, define problems, and draw conclusions for resolution.
    Proficient PC skills.

    PREFERRED SKILLS/EXPERIENCE:
    Create positive work environment.
    Two (2) years of related experience preferred.
    Prior supervisory experience, preferably in banking industry.
    Jack Henry experience.

    PHYSICAL/MENTAL REQUIREMENTS:

    Physical Demands

    The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Activity

    1. Climbing: Ability to climb stairs
    2. Stooping: Bending body downward and forward by bending spine at the waist.
    3. Kneeling. Bending legs at knee to come to a rest on knee or knees.
    4. Crouching. Bending the body downward and forward by bending leg(s) and spine.
    5. Reaching. Extending hand(s) and arm(s) in any direction.
    6. Standing. 15%-25% of sustained periods of time.
    7. Sitting: 75%-85% of sustained periods of time
    8. Walking. Moving about on foot to accomplish tasks
    9. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
    10. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Manipulating a keyboard
    11. Grasping. Applying pressure to an object with the fingers and palm.
    12. Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
    13. Talking. Expressing or exchanging ideas by means of the spoken word. Ability to speak to other employees and customers on the telephone and in person.
    14. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Ability to hear other employees and customers on the telephone and in person.
    15. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

    16. Body and motor skills sufficient to enable the incumbent to move from one office location to another
    17. Digital dexterity and eye/hand coordination in the operation of office equipment

    Physical Requirements

    Light work. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Light to moderate lifting and carrying of coin, supplies, files, etc.


    Visual Acuity

    The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; reading. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.


    Mental

    1. Secure supplies and files
    2. Capable of learning to use typical office equipment
    3. Performing simple to moderately complex mathematical calculation

    Conditions

    Typical office setting.


    The Bank of Bird-in-Hand provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.


    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • 3 Days Ago
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Head teller
  • Washington Financial Bank
  • Washington, PA FULL_TIME
  • A high school diploma or equivalent and a minimum of three years’ experience, including supervisory experience, in related p... Last updated : 2024-06-05
  • 4 Days Ago
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E
Head teller
  • Erie Federal Credit Union
  • Erie, PA FULL_TIME
  • GENERAL SUMMARY Serves as Assistant Head Teller responsible for providing the full range of Teller services to members. Assists Head Teller in maintaining efficient Teller operations and performing en...
  • 10 Days Ago
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E
Head teller
  • Erie Federal Credit Union
  • Edinboro, PA FULL_TIME
  • GENERAL SUMMARY Serves as Assistant Head Teller responsible for providing the full range of Teller services to members. Assists Head Teller in maintaining efficient Teller operations and performing en...
  • 10 Days Ago
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W
Head Teller
  • Washington Financial Bank
  • Murray, PA FULL_TIME
  • HEAD TELLER (McMurray area) – Responsible for managing a teller line in order to provide efficient and accurate paying and receiving services, and to control bank-wide vault cash. A high school diplom...
  • 10 Days Ago
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E
Assistant Head Teller
  • Erie Federal Credit Union
  • Edinboro, PA FULL_TIME
  • General SummaryServes as Assistant Head Teller responsible for providing the full range of Teller services to members. Assists Head Teller in maintaining efficient Teller operations and performing end...
  • 7 Days Ago
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Head Teller jobs at Popular Companies

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Head Teller
  • The First Bank
  • Laurel, MS
  • Job Summary: Oversees teller duties as well as perform teller duties. Essential Duties and Responsibilities: * Must be a...
  • 6/11/2024 12:00:00 AM
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T
Head Teller
  • The First Bank
  • Aberdeen, MS
  • Job Summary: Oversees teller duties as well as perform teller duties. Essential Duties and Responsibilities: * Must be a...
  • 6/11/2024 12:00:00 AM
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R
Head Teller
  • Red River Bancshares, Inc.
  • Bossier City, LA
  • Summary Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records o...
  • 6/11/2024 12:00:00 AM
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Head Teller
  • Glen Burnie Bancorp
  • Glen Burnie, MD
  • > Must be available to work Monday - Friday 8:00 am - 5:15 pm, Saturday 8:15 am - 12:15 pm, and any additional time requ...
  • 6/11/2024 12:00:00 AM
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O
Head Teller
  • Old Point
  • Hampton, VA
  • Hiring Immediately! We are seeking outgoing and friendly individuals to join our team as a Head Teller! Have you wondere...
  • 6/11/2024 12:00:00 AM
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F
Head Teller
  • First Bancorp
  • High Point, NC
  • SUMMARY: The position of Head Teller is responsible for performing routine and intermediate branch and customer services...
  • 6/11/2024 12:00:00 AM
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T
Head Teller
  • The First Bank
  • Hattiesburg, MS
  • Job Summary: Oversees teller duties as well as perform teller duties. Essential Duties and Responsibilities: * Must be a...
  • 6/11/2024 12:00:00 AM
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T
Head Teller
  • The Bank of Princeton
  • Bordentown, NJ
  • The Bank of Princeton has exciting career opportunities! Our goal to hire and retain talented cooperative people with en...
  • 6/10/2024 12:00:00 AM
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About Pennsylvania

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Head Teller jobs
$38,759 to $48,395

Most Popular Cities in Pennsylvania for Head Teller Jobs

What does a Head Teller do?

Head Teller in Albany, NY
Head tellers work where the tellers do- at all of the bank’s branches, whether they are in buildings of their own or grocery stores.
January 19, 2020
Head Teller in Baltimore, MD
A job as a Head Teller falls under the broader career category of First-Line Supervisors of Office and Administrative Support Workers.
February 12, 2020
Head Teller in Lima, OH
As business picks up, tellers can be rushed in an effort to serve clients the fastest way possible during rush time and are likely to make mistakes.  Many of our clients find they are paying a fairly significant amount of overtime annually for staff to track down errors.
November 28, 2019