Front Office Manager - Casino jobs in Kentucky
Front Office Manager - Casino manages the front office personnel. Ensures quality customer service, oversees the daily operation of services for the casino and the execution of contracts, deposits, and billing. Being a Front Office Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a director. The Front Office Manager - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Office Manager - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Front Office Manager - Casino jobs
Operations Manager/Front Office
- Highgate
-
Louisville, KY
FULL_TIME
-
Yearly
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Hampton Inn Louisville Downtown
101 E Jefferson St
Louisville, KY 40202
The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.- Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
- Carry a cell phone at all times.
- Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
- Develop employee morale and ensure training of Guest Services personnel.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
- Attend daily and monthly Rooms Merchandizing meetings.
- Participate in required M.O.D. program as scheduled
- Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis
- Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
- Ensure that no-show revenue is maximized through consistent and accurate billing.
- Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
- Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
- Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
- Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
- Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
- Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
- Ensure sign off of all Service Standards by Position for Guest Services staff.
- Assist in preparation of revenue and occupancy forecasting.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..
- Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
- Ensure correct and accurate cash handling at the Front Desk.
- Follow and enforce all Highgate Hotel credit policies.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
- Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
- Establish and maintain key control system.
- Ensure participation within department for monthly Highgate Hotel team meeting.
- Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
- Monitor all V.I.P.'s, special guests and requests.
- Maintain required pars of all front office and stationary supplies.
- Review daily Front Office work and activity reports generated by Night Audit.
- Review Front Office log book and Guest Request log on a daily basis.
- At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Supervisory experience required.
- The ability to demonstrate exceptional Customer Service Skills.
- Must be proficient in Windows and Microsoft Office.
- Able to work long hours as sometimes required.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
- 3 Days Ago
Front Office Manager
- Omni Hotels & Resorts
-
Louisville, KY
OTHER
- Location Omni Louisville Hotel is the new cornerstone of downtown, which opened its doors on March 6, 2018. Reflecting the past, present and future of our vibrant Kentucky town and inspired by the cit...
- 4 Days Ago
Operations Manager/Front Office
- Hampton Inn Louisville Downtown
-
Louisville, KY
FULL_TIME
- Compensation TypeYearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant play...
- 4 Days Ago
Operations Manager/Front Office
- Highgate Hotels, LP
-
Louisville, KY
FULL_TIME
- Operations Manager/Front Office Requisition ID 2024-54482 Category Rooms Operations Job Location US-KY-Louisville Property Hampton Inn Louisville Downtown Compensation Type Yearly Highgate Hotels High...
- 4 Days Ago
Front Office Manager
- InterMountain Management
-
Lexington, KY
FULL_TIME
- SUMMARY: Responsible for the overall operation of the Front Desk, which includes room rental, reservation management, associate staffing, training, recordkeeping, report preparation, and guest relatio...
- 10 Days Ago
Hotel Front Office Manager
- Oak Grove Hospitality LLC
-
Grove, KY
FULL_TIME
- Directly supervises all Guest Service Representatives and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, ...
- 11 Days Ago
Front Office Manager - Casino jobs at Popular Companies
Front Desk Manager
- Marriott
-
Atlanta, GA
- Job Number 24100486 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Atlanta, 181 Peachtree Stre...
- 6/12/2024 12:00:00 AM
Front Desk Operations Manager
- Marriott
-
Romulus, MI
- Job Number 24101479 Job Category Rooms & Guest Services Operations Location The Westin Detroit Metropolitan Airport, 250...
- 6/11/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
Fort Lauderdale, FL
- Job Number 24098689 Job Category Rooms & Guest Services Operations Location W Fort Lauderdale, 401 North Fort Lauderdale...
- 6/11/2024 12:00:00 AM
Overnight Front Desk Manager
- Marriott
-
Aurora, CO
- Job Number 24098758 Job Category Rooms & Guest Services Operations Location Gaylord Rockies Resort & Convention Center, ...
- 6/11/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
Washington, DC
- Job Number 24097833 Job Category Rooms & Guest Services Operations Location The St. Regis Washington D.C., 923 16th and ...
- 6/10/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
New York, NY
- Job Number 24097881 Job Category Rooms & Guest Services Operations Location The New York EDITION, Five Madison Avenue, N...
- 6/10/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
Toronto, ONT
- Job Number 24097006 Job Category Rooms & Guest Services Operations Location The St. Regis Toronto, 325 Bay Street, Toron...
- 6/9/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
Scottsdale, AZ
- Job Number 24096955 Job Category Rooms & Guest Services Operations Location W Scottsdale, 7277 East Camelback Road, Scot...
- 6/9/2024 12:00:00 AM
About Kentucky
Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States.
Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Office Manager - Casino jobs
$56,335 to $82,712