Front Office Manager Assistant - Casino jobs in South Carolina
Front Office Manager Assistant - Casino assists with the supervision of the front desk including personnel and operations. Ensures friendly, prompt and quality customer service. Being a Front Office Manager Assistant - Casino coordinates daily service and administrative activities. May require a bachelor's degree. Additionally, Front Office Manager Assistant - Casino typically reports to the front office manager. To be a Front Office Manager Assistant - Casino typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Recently Added Front Office Manager Assistant - Casino jobs
Assistant Front Office Manager
- Destination by Hyatt
-
Palms, SC
FULL_TIME
-
Organization- Wild Dunes Resort
Summary
The Assistant Front Office Manager is primarily responsible for managing the day-to-day operations of the Front Office, bell stand, and concierges. They assist the Front Office Manager in scheduling, inventories, training new staff to resort standards, resolving customer challenges, and aiding all departments.
The Assistant Front Office Manager shall always strive to provide exceptional service to internal and external guests. S/he will be responsible for exemplifying the Wild Dunes Resort Culture and promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential Job Functions:- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints to ensure satisfaction.
- Participate in developing and implementing strategies for the front office, bell stand, concierges, etc.
- Maintain complete knowledge of hotel features/services, hours of operation, room types, numbers, layout, decor, appointments, location, room rates, special packages and promotions, daily house count, and expected arrivals/departures.
- Scheduled in-house group activities, locations, and times.
- Ensure that current information on rates, packages, and promotions is available at the front desk and that all staff is knowledgeable on such matters.
- The Assistant Front Office Manager prepares and adjusts weekly work schedules by staffing guidelines and labor forecasts. Report any late or absent colleagues to the Front Office Manager.
- Ensure work duties assigned by the Front Office Manager are completed.
- Assist with pre-shift staff meetings and review all information pertinent to the day's business.
- Inspect, plan, and ensure all materials and equipment are ready for service; rectify deficiencies with the Front Office Manager.
- Constantly monitor staff performance in all phases of service and job functions.
- Monitor the hotel front entrance and resolve any congested situations.
- Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.
- Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
- Monitor guest mail and ensure that it is processed according to procedures.
- Monitor and ensure that express check-outs are processed through the system.
- Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
- Assist staff with their job functions to ensure optimum service to guests.
- Assist guests with reports of lost/stolen articles, following hotel policy.
- Adhere to hotel requirements for guest/colleague accidents or injuries and emergencies.
- Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures.
- Monitor and ensure that all cashiering procedures comply with Accounting policies and standards.
Qualifications
Experience & Education:- High school diploma or equivalent
- Prior hospitality experience is required
- Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills, and abilities.
- Previous experience with Windows, Office, Opera, or similar property management systems.
- SMS experience is a plus!
- Must be authorized to work in the United States
- Must have excellent phone etiquette
- Must be able to read, write, and speak English
- Must have strong computer skills
- Must have a strong working knowledge of Microsoft Office programs
- Must be able to work well under pressure
- Must be able to follow instructions, both verbally and written accurately
- Must be detail orientated
- Must be able to work in a fast-paced environment
- Must possess excellent communication and listening skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings, weekends, and holidays
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
- Must be able to stand on feet throughout the shift, with intermittent periods of walking
- Must be able to occasionally lift, carry, push & pull up to 50 lbs. with assistance
- Must be able to perform simple grasping, fine manipulation, repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
- Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
- While primarily an indoor job, one must be able to walk outside in a variety of weather conditions (rain, wind, heat)
- Must climb stairs occasionally, indoors and outside, in various weather conditions (rain, wind, heat).
- 4 Days Ago
Assistant Front Office Manager
- Hyatt Hotels Corporation
-
Palms, SC
FULL_TIME
- Organization- Wild Dunes ResortSummaryThe Assistant Front Office Manager is primarily responsible for managing the day-to-day operations of the Front Office, bell stand, and concierges. They assist th...
- 10 Days Ago
ASSISTANT FRONT OFFICE MANAGER
- Wild Dunes Resort, A Destination by Hyatt
-
Palms, SC
FULL_TIME
- The Assistant Front Office Manager is primarily responsible for managing the day-to-day operations of the Front Office, bell stand, and concierges. They assist the Front Office Manager in scheduling, ...
- 10 Days Ago
Assistant Front Office Manager
- Omni Hotels & Resorts
-
Hilton Head Island, SC
OTHER
- Overview Hilton Head Oceanfront Resort Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere el...
- Just Posted
ASSISTANT FRONT OFFICE MANAGER
- Wild Dunes Resort
-
Palms, SC
FULL_TIME
- Summary The Assistant Front Office Manager is primarily responsible for managing the day-to-day operations of the Front Office, bell stand, and concierges. They assist the Front Office Manager in sche...
- 1 Day Ago
Assistant Front Office Manager
- Crestview Management, LLC
-
Myrtle, SC
FULL_TIME
- Assistant Front Office Manager Marriott Myrtle Beach Resort & Spa at Grande Dunes Job Summary The Assistant Front Office Manager is responsible for assisting the Front Office Manager in managing the d...
- 1 Month Ago
Front Office Manager Assistant - Casino jobs at Popular Companies
Office Management Assistant
- Wafra
-
New York, NY
- We seek to hire an Office Assistant who will be a key member of the Office Management team at Wafra. The Office Assistan...
- 6/12/2024 12:00:00 AM
Assistant Office Manager
- QLOCKTWO
-
Springfield, VA
- Supports company operations by maintaining office systems and supervising staff. Maintains office services by organizing...
- 6/12/2024 12:00:00 AM
Assistant Office Manager
- Fox Docks
-
Mooresville, NC
- We're a premier dock construction company based in Mooresville NC looking for an experienced office assistant to interac...
- 6/12/2024 12:00:00 AM
Assistant Office Manager
- The Monahan Group. Inc.
-
Worcester, MA
- Job Description Job Description Local electronic security company in downtown Worcester offering full time position in b...
- 6/12/2024 12:00:00 AM
Office Manager/Assistant Office Manager - Medical
- Anglin Consulting LLC
-
Sugar Land, TX
- Job Description Job Description Office Manager (OM) Anglin Consulting, LLC is looking for dedicated, organized and self-...
- 6/11/2024 12:00:00 AM
Assistant Office Manager
- Serenity Healthcare
-
Nocatee, FL
- Assistant Office Manager Onsite - Nocatee, FL Learn how healthcare should be delivered - help people - build a career - ...
- 6/10/2024 12:00:00 AM
Assistant Office Manager
- Greenberg, Grant & Richards, Inc.
-
Austin, TX
- Job Description Job Description Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection fi...
- 6/9/2024 12:00:00 AM
Office Manager Assistant
- the compak companies llc
-
Sanford, FL
- Job Description Job Description We are looking to hire an Office Manager Assistant to join our team! You will be respons...
- 6/8/2024 12:00:00 AM
About South Carolina
South Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the Southeastern United States and the easternmost of the Deep South. It is bordered to the north by North Carolina, to the southeast by the Atlantic Ocean, and to the southwest by Georgia across the Savannah River.
South Carolina became the eighth state to ratify the U.S. Constitution on May 23, 1788. South Carolina became the first state to vote in favor of secession from the Union on December 20, 1860. After the American Civil War, it was readmitted into the United States on June 25, 1868.
South Carolina is the 40th most extensive and 23...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Office Manager Assistant - Casino jobs
$43,389 to $56,163
Most Popular Cities in South Carolina for Front Office Manager Assistant - Casino Jobs
What does a Front Office Manager Assistant - Casino do?
Front Office Manager Assistant - Casino in Olympia, WA
You will oversee the operation of the Front Office, manage and supervise the daily duty shifts and provide support to senior management in the department's front and back office operations.
January 14, 2020
Front Office Manager Assistant - Casino in Fairbanks, AK
The Official Casino of the Vancouver Canucks, River Rock is your place to shine! Your teammates are just like you - positive, up for a challenge, and always willing to go above and beyond for our guests.
December 22, 2019