Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
taj salon & spa is a leading-edge salon and spa located in Brooklyn Park, MN. We are a fashion-forward and environmentally responsible establishment that combines the talent and artistry of our beauty experts to deliver the highest quality service to each individual guest. With a commitment to advanced education and innovation, our team stays current in all techniques and styles, ensuring consistent, everyday beauty for our guests. We strive to set the standard for outer beauty, inner beauty, and personal well-being, caring for our community and our environment.
This is a full-time on-site role for a Front Desk Manager and Front Desk Team Member at taj salon & spa. The Front Desk Manager will be responsible for overseeing the daily operations of the front desk, managing reservations, handling customer inquiries and complaints, and ensuring customer satisfaction. The Front Desk Team Member will assist in receptionist duties, communicate with customers, manage reservations, and ensure a positive experience for all guests.