Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
**Overview:** We are seeking a skilled Front Desk Manager to join our team in the hospitality industry. The ideal candidate will have a passion for providing exceptional guest services and ensuring smooth hotel operations. **Responsibilities:** - Oversee all front desk operations, including check-in, check-out, and guest inquiries - Manage reservations and room assignments to optimize hotel occupancy - Train, supervise, and support front desk staff to deliver outstanding customer service - Handle guest complaints and issues promptly and professionally - Ensure compliance with hotel policies and procedures - Conduct night audits to reconcile daily transactions and prepare reports - Collaborate with other departments to coordinate guest services effectively **Skills:** - Proven experience in hotel management or a similar role - Exceptional customer service skills with a focus on guest satisfaction - Proficiency in front desk operations and reservation systems - Bilingual proficiency is a plus - Strong leadership abilities to manage a diverse team effectively - Knowledge of hospitality management practices and industry trends If you are passionate about hospitality, possess excellent organizational skills, and thrive in a fast-paced environment, we invite you to apply for the Front Desk Manager position at our resort.
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Schedule:
Work setting:
Work Location: In person