Fraud Detection Supervisor supervises fraud detection associates in their effort to detect possible customer fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Detection Supervisor researches, documents, and implements best practices in the industry with regard to fraud detection. Leads the most challenging and complex fraud investigations. Additionally, Fraud Detection Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Fraud Detection Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Fraud Detection Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Responsible monitoring and taking measures to prevent potentially fraudulent activity trends as well as investigating transactions where fraudulent activity has occurred.
Associate degree required; BS degree preferred. Degree focused preferably in Criminology, Cybersecurity, Network Analytics, Data Analytics or Business Information Systems or equivalent work experience as a fraud analyst, examiner, or investigator. Must have excellent communications, analytical, presentation and writing skills. Some travel may be required.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen.
Must be willing to work a flexible schedule.
Must be willing to work during extenuating circumstances such as unforeseen natural occurrences that would not place you in harm’s way or jeopardy.
Note: This is a brief description of the Revenue Assurance Fraud Analyst’s responsibilities and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment. Rev. 05/2024