Forecast Planning Manager jobs in New Jersey

The Director, Forecasting & Planning is a key leadership role, reporting to the Executive Director, Business Operations, and is responsible for overseeing the workforce strategy, planning, and financial modeling for Novartis PSC. This individual will help define the PSC strategic roadmap via demand- capacity planning, competitive benchmarking, and cost-effectiveness analyses with various departments / cross-functional partners. This individual must possess strong communication skills to create and present results of complex analyses in a clear and actionable manner. This individual will provide leadership and guidance to the Director of Central Operations, who is responsible for implementation of business decision impacting day-to-day operation support.

Your responsibilities will include, but are not limited to:

• Develop and implement workforce strategy, planning, and analytics for the Novartis Patient Support Center (PSC), ensuring effective resource utilization and financial modeling.

• Lead workforce planning and analytics, including short-term and long-term capacity planning across all PSC service lines and activities, based on data, business trends, and anticipated operational intake.

• Provide strategic direction for resource management, accurately forecasting demand and optimizing staff and operational performance across inbound and outbound calls, web, and deferred workload support.

• Collaborate with business partners to create a unified approach to workforce management and drive execution aligned with the vision.

• Utilize advanced workforce planning techniques and tools, such as scenario modeling, trend analysis, predictive modeling, advanced analytics, and cost-effectiveness models to offer insights and recommendations for short-term and long-term labor strategies.

• Ensure accountability and track key performance indicators related to workforce planning and operations, maintaining clear visibility into labor metrics.

• Present complex real-time strategies to senior leadership in a clear and concise manner, promoting understanding, building trust, and gaining support.

• Oversee Site Operations and Logistics team, who is responsible for optimizing the agent footprint across US and ex-US locations.

Education: Bachelor’s Degree required; advanced degree preferred (e.g., MHA, MBA)

Internal Engagements: This position will collaborate with many individuals across NPS and PSC Leaders, PSC Operations, Training, Marketing, Legal, People & Organizations, Ethics Risk Compliance, Service Business Partners

Travel requirements: Role is office-based in either the Phoenix/Tempe metro area or in East Hanover, NJ with occasional travel between offices (anticipating 20%)

Hybrid Working Requirements: This role can be based out of East Hanover, NJ or Tempe, AZ. Ability to work on-site (East Hanover, NJ or Tempe, AZ) 3 days per week

Required Experience:

• 7 years related experience in demand and capacity planning in deferred workload settings (e.g., manufacturing, reimbursement support hubs), financial planning, or quantitative analysis.

• Possess understanding of patient support hubs or other operational activities requiring queue work.

• Ability to connect and coordinate activities across workforce planning, have strong influencing capability and be extremely proactive in driving results.

• High-level of comfort navigating/managing large data sets and drawing out key insights.

• Strong written and oral presentation skills, including comfort delivering presentations to the Executive/Senior Leadership Team.

• Demonstrated expertise with data analytics, forecasting and business acumen.

• Adapt, thrive, and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities.

Preferred Experience:

• 3 years of progressive leadership in patient services, case management, and/or operations

• Experience working in a team environment which successfully partners with all Commercial Operations functions

• Leadership, problem solving and decision making

• Analytical thinking, communication /teamwork, planning and organizing

• Coaching and identifying process improvement opportunities

• Agility and Curiosity

The pay range for this position at commencement of employment is expected to be between $201,600.00 and $302,400.00 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.