Field Service Technician jobs in West Virginia
Recently Added Field Service Technician jobs
Field Service Technician
- Toshiba Global Commerce Solutions
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Charleston, WV
FULL_TIME
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Introduction
Responsible for working independently, maintaining retail store technologies, computer systems and peripherals, within retail store and commercial business environments. They are responsible to perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.). The Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided. The services include some or all the following: whole product and/or component exchange and on-premises basic product & store equipment problem diagnosis, adjustment and/or repair. The Field Service Technician may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications, to products using well established documentation and procedures.
Responsibilities- Operates in assigned territory and performs repairs and services on products. Can install all equipment in new and/or remodeled sites without assistance. Can handle all projects/installs without assistance. Performs maintenance on all supported equipment at field locations with minimal phone support from all associated support areas. Proficient knowledge and use of all client support applications and portals. Able to troubleshoot and fix complex problems over the phone with store personnel.
- Uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team and aids less experienced service representatives.
- Travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment.
- Effectively communicates with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer/store management satisfaction, and to seek advice and assistance. Builds positive customer relationships with product end-user and customer project and/or store management. Operates responsibilities efficiently and/or performs technical services in a complete, quality, and timely manner to meet customer commitments and minimize disruptions to the customer's operation. Has a good understanding of and can both articulate & demonstrate to end-user customers, TOSHIBA's service and support delivery methodology.
- With assistance, plans, prioritizes, and schedules work to meet or exceed customer satisfaction objectives. Arrange all travel plans in a timely cost-effective manner using company approved business tools and ability to respond to schedule changes with minimal notice. Flexibility to work varying shifts including overtime and weekends as necessary.
- Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and/or established reports. This includes but is not limited to air travel, call, mileage, timecards, and expense reports.
- effectively maintain and manage trunk stock to support all customers.
- Perform other related duties as assigned.
- High School Diploma or equivalent experience.
- 4 years of related experience, IT/Technical degree or certificate preferred.
- Must be able to travel 100% of the time, domestic and/or air travel. May be assigned to a specific local territory, but air travel may be necessary for installations or other service delivery projects outside assigned geography.
- Possesses operational knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices.
- Demonstrates general knowledge and experience in wall-to-wall IT service and support.
- The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters.
- Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner
- Good Customer Service skills are essential.
- Develops skills in maintaining good working relations with customers and peers.
- Ability to multitask, prioritize assignments and work independently
- Must have good written and oral communication skills including tact and diplomacy when facing customers.
- The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof.
- Self-motivated and strong work ethic.
- Ensures that solutions to today’s problems do not become tomorrow’s
- Maintain a professional demeanor, dress, and behavior
- Problem solving and Organizational skills.
- Ability to work long hours as project needs dictate in a physically demanding environment.
- Ability to work varying shifts including overtime and weekends as necessary.
- Experience repairing Point-of-Sale (POS) machines.
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Company provided life insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation
Diversity, Equity & Inclusion
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
- 2 Days Ago
Field Service Technician
- USA Compression
-
Moundsville, WV
FULL_TIME
- USA Compression Partners, LP, (NYSE: USAC) provides mission-critical natural gas compression services to large upstream and midstream energy companies. We are an operations-centric, technology-driven ...
- 3 Days Ago
Field Service Technician
- ASGCO® “Complete Conveyor Solutions”
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Harper, WV
FULL_TIME
- Job Details: Position: Field Service Technician Location: Harper, West Virginia. $1500 Sign-On Bonus. Job Type: Full-Time. Hot Vulcanized Slicing and Pulley Lagging experience. Company Paid Benefits. ...
- 3 Days Ago
Field Service Technician
- FactoryFix
-
Charleston, WV
FULL_TIME
- OverviewAs a Field Service Technician, you will specialize in repairing commercial laundry equipment for our direct distribution team. You will be dispatched from your home to troubleshoot and perform...
- 3 Days Ago
Field Service Technician 24-00187
- ESPO Corporation
-
Morgantown, WV
FULL_TIME
- Job Title: Field Service TechnicianLocation: Morgantown, WVJob Type and Duration: Permanent Full timePay rate: 70k plus overtimeThriving, global organization that specializes in packaging for the food...
- 3 Days Ago
Field Service Technician
- Toshiba Global Commerce Solutions
-
Princeton, WV
FULL_TIME
- IntroductionResponsible for working independently, maintaining retail store technologies, computer systems and peripherals, within retail store and commercial business environments. They are responsib...
- 4 Days Ago
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Field Service Technician
- PMT: TP Pump
-
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Field Service Technician
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Field Service Technician
- Mestek Machinery, Inc
-
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Field Service Technician
- Manpower
-
New Berlin, WI
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Field Service Technician
- Cantrell Worldwide Inc
-
Aubrey, TX
- Job Description Job Description Field Service Technician We are looking for a skilled and reliable maintenance mechanic ...
- 6/9/2024 12:00:00 AM
Field Service Technician
- PMT: Keller
-
Phoenix, AZ
- Position: Field Service Manager Location: Phoenix, AZ Pay Range: $20.00 - $45.00, depending on experience Brand: Keller ...
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Field Service Technician
- Flowserve Corporation
-
Baton Rouge, LA
- Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a...
- 5/21/2024 12:00:00 AM
Field Service Technician
- Hepaco
-
Richmond, VA
- Hepaco, a Clean Harbors company in Richmond VA is seeking a Field Services Technician I to join our safety conscious tea...
- 5/17/2024 12:00:00 AM
About West Virginia
West Virginia (/vərˈdʒɪniə/ (listen)) is a state located in the Appalachian region in the Southern United States and is also considered to be a part of the Middle Atlantic States. It is bordered by Pennsylvania to the north, Maryland to the east and northeast, Virginia to the southeast, Kentucky to the southwest, and Ohio to the northwest. West Virginia is the 41st largest state by area, and is ranked 38th in population. The capital and largest city is Charleston.
West Virginia became a state following the Wheeling Conventions of 1861, after the American Civil War had begun. Delegates from so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Technician jobs
$39,405 to $49,060
Most Popular Cities in West Virginia for Field Service Technician Jobs
What does a Field Service Technician do?
Field Service Technician
Prepare and submit to customer and superiors service reports detailing maintenance/equipment performance.
February 05, 2023
Field Service Technician in Riverton, WY
Operate company vehicle in performance of duties in a safe and responsible manner while working and traveling.
April 25, 2023
Field Service Technician in Rapid City, MI
Diagnose customer's equipment problems while communicating internally with company departments to find an efficient solution in a timely manner.
March 13, 2023