Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Why Block Imaging?
Be part of a positive work community where team member's ideas and contributions are valued.
· Offering a healthy work life balance.
· Our culture encourages professional development and seeking out opportunities for growth.
· The medical imaging industry is a stable and growing worldwide market.
Job Description:
Responsible for providing the best quality technical field support and service to our medical imaging customers through servicing, installing, inspecting, testing and technical troubleshooting for medical imaging equipment. This role includes local travel in the Las Vegas area, with possible regional travel in the Southwestern United States.
Requirements
Outcomes:
Responsibilities:
Role Competencies:
Cultural Fit:
Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.
Education:
Experience:
Benefits and Perks
We live out our mission, People Matter, through the care and benefits we provide our team.
Health, Vision, Dental & More: Competitive insurance coverage including - medical, dental, and vision coverage.
Paid Time Off: Full-time team members start at sixteen days of PTO and receive “people matter” days for volunteering in your community.
Profit Sharing: Quarterly bonuses to team members based on meeting company profitability goals.
Investment Plan/Budgeting: Investment planning with a variety of options for deferrals and a generous company match. And financial planning tools and training.
Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
Paid Parental Leave: Up to three weeks of paid parental leave following a qualified Family and Medical Leave Act (FMLA) qualified and approved leave.
Block Imaging Parts & Service is an Equal Opportunity Employer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.