Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Our Janitorial Services Area Field Manager will represent our company to the public, clients, and vendors. Our clients judge us based upon appearance, presence, knowledge, professionalism, and ultimately - performance. The position will be responsible for Field management of Janitorial Sites and Personnel in the greater Detroit region. The position will be responsible for the management and development of Janitorial staff and conducting site visits/inspections.
The position will ensure that Service Level Agreements are met; communicate as necessary with the client and manage special requests to a successful conclusion.
With a strong background and thorough understanding of janitorial techniques and processes, the ideal candidate will possess the following:
Basic Requirements and Duties:
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Desired Experience:
It is also important that the selected candidate is resourceful in researching client needs and looking for new and improved methods to give them an efficient program. Our company was founded on being a trusted partner for our clients. They depend on us for useful and effective programs that have exceptional value.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
Schedule:
License/Certification:
Willingness to travel:
Work Location: On the road