Field Service Engineer provides on-site support and technical assistance with various products or equipment. Installs, configures, troubleshoots, and maintains products/equipment. Being a Field Service Engineer identifies, analyzes, and repairs product failures. Orders and replaces parts as needed. Additionally, Field Service Engineer develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product features. May provide some customer training. Typically requires a bachelor's degree. Typically reports to a manager. The Field Service Engineer work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Field Service Engineer typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Position: Senior Field Service Engineer
Onsite: Charleston, West Virginia - can be 3 hours from this area
Required Skills & Experience
-Bachelor's Degree in Engineering field OR relevant work experience in a related environment and High School Diploma
- Hands on experience in the field working to repair power distribution systems to include Low Voltage and Medium Voltage Breakers, Switchgear, Relays and Transformers. Experience in the repair and refurbishment of LV and MV circuit breakers
-Ability and willingness to travel approximately 50% as required (mostly in the state, but some flights for training)
Strong Computer skills to include Outlook, Excel, and Word
Plus
PLC experience is a plus
Job Description
Insight Global is seeking a Field Engineer for a Direct hire role with a client in Charleston, WV. You will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning. Responsibility includes performing installation, troubleshooting, repair and preventative maintenance on electrical distribution equipment.
Responsibilities:
* Be responsible for hands-on execution of projects including startup, commissioning, troubleshooting, engineering, design and repair of Power Delivery equipment in respective area; Power Delivery includes transformers, switchgear, OCBs, Circuit Breakers, busways, UPS, ATS, PLCs, Relays, Power Management Controls systems and other Power related equipment & controls.
* Perform administrative functions such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet, and expense sheets on a complete timely, and thorough basis.
* Ability to build strong customer relationships
* Maintain knowledge of and conduct work activities in compliance with all safety policies
* Demonstrated ability to work effectively with minimum supervision
* Demonstrated interpersonal skills
* Customer service oriented
* Strong Computer skills to include Outlook, Excel, and Word