Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Position Summary / Purpose:
This position is accountable for all activity and financial performance at the site in line with the company’s mission statement, values, and various goals regarding sales, profitability, and customer satisfaction. The Operations Manager will also foster a high-performance and positive team environment.
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Who we are:
Just Right Cleaning and Construction is a full-service restoration contractor in Eastern Washington. For more than 30 years, JRCC has been this area's go-to firm for reconstruction and disaster mitigation services. Thousands of home and business owners have relied on us to rebuild their dreams following a catastrophic property loss like a fire or flood. Please visit us at www.jrcconline.com
Our team at Just Right Cleaning & Construction is honored to be a FLEET Response Partner Company since FLEET Response is a national leader in the restoration services industry. The FLEET Response offers a fresh perspective on the revitalization process. We are a people business, made up of affiliated businesses all around the United States that adhere to the Golden Rule. FLEET Response is there for our customers whenever they need us, with a quick response and sympathetic ear to give them strength during a crisis and reliable assistance and direction to get them back on their feet after an interruption. Regardless of the severity of the damage, we have the resources and manpower to quickly restore your home to pre-loss condition through water, fire, or smoke damage repair; remove mold, and rebuild.
For more information about FLEET Response, please visit www.fleetresponsenow.com.