Enrollment & Billing Director jobs in Massachusetts

About North Shore Community College:

North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).

Job Description:

Director of Admissions and Enrollment Centers

Non-Unit Professional position, 37.5 hours/week

Campus Location: Lynn (Primary Campus) and Danvers

GENERAL STATEMENT OF DUTIES:

Provides complete oversight, vision, leadership, and support to campus admissions, recruitment, and enrollment services areas. Responsible for utilizing the College's Strategic Management Enrollment Plan and the institution's Client Relationship Management (CRM) software to develop a comprehensive tactical plan to attract, recruit, and admit a robust student population comprising students taking credit, non-credit and Early College courses. Oversees admissions processing including the college's web self-recruit tools, the online application process, and specialized admissions decisions. The Director will have direct management responsibilities for a staff that includes recruitment counselors, the Associate Director of Admissions and Enrollment, and the Enrollment Specialists who work in our Enrollment Centers.

Working closely with the Dean of Enrollment Services, the Director will provide leadership in the implementation of the College's Strategic Enrollment Management (SEM) plan that is embedded with a commitment to access, student success and completion goals. The Director works collaboratively with the Director of Financial Aid, Manager of Students Accounts, Coordinator of Veterans Affairs on the Enrollment Services Team. The Director will also work closely with the Academic Deans, as well as numerous other College stakeholders to create a shared commitment to the SEM goals and active participation in accomplishing the goals in support of the College's strategic initiatives.

DUTIES & RESPONSIBILITIES:

• Acts as the NSCC administrator and maintainer for all CRM functions, system updates, staff training, and internal CRM system modifications, directing the application process from inquiry to enrollment.
• Develops and implements recruitment/marketing communication plans to maximize student contact through CRM and positively impact recruitment, enrollment, and retention.
• Responsible for the planning, coordination and implementation of annual admissions and recruitment events and enrollment strategies (including but not limited to high school events, college fairs, on campus visits, guidance counselor events, early acceptance dinners, etc.).
• Oversee the One Stop Centers Lynn, Danvers, & Centro Hub (Virtual), by ensuring staff:
  • Provide quality customer service to students
  • Provide level-one information to customers which includes basic financial aid, registration, student records, and admission data
  • Transfer students to appropriate person, or department, when necessary and ensure the follow through of assistance and resolution
  • Direct students to information on the college website
  • Provide assistance to students with Banner Web/Navigate (i.e. dropping and adding classes, paying balance, accepting aid)
  • Provide assistance with managing potential students' needs to maximize enrollment
  • Provide support for daily One Stop functions (i.e. greeting students, visitors, and efficient document collection)
  • Analyze what is needed for applicants to complete files for admissions/financial aid
• Responsible for database segmentation and the development, assessment, and augmentation of effective recruitment strategies for targeted marketing.
• Responsible for personnel management including the selection, supervision, training (professional development), and evaluation of staff.
• Provides leadership in the creation and development of new recruiting and admissions materials and collaborates with the marketing team.
• Develops a student communication plan in coordination with other college offices.
• Establishes, reviews, and enforces appropriate office protocols, as they pertain to processing recruit cards, utilizing the student database, protecting student information, and entering data.
• Manages the admissions budget according to the established institutional practices.
• Serves as the Primary Designated School Official for the college to the Student & Exchange Visitor Information System (SEVIS).
• Works with key College officials in the development and implementation of overall student recruitment, enrollment, and retention services and practices.
• Manages the Health Admissions process (e.g., file review, student appeals, and liaising with respective academic departments to make admissions decisions) for health professions programs.
• Compiles and analyzes recruitment and admissions statistical reports including, but not limited to: studying feeder high schools, zip codes and other demographic trends, factors contributing to adult and continuing education students, and marketing and advertising outcomes.
• Continually evaluate student communication and survey data to develop new strategies to meet students' needs.
• Serves on, or leads, committees appropriate to job functions.
• Other duties as assigned.

SUPERVISION RECEIVED: Dean of Enrollment Services

SUPERVISION EXERCISED: Associate Director of Admissions and Enrollment, Admissions Recruiters, and Enrollment Specialists in Enrollment Centers

Requirements:

• An earned master's degree in education, advertising, counseling, guidance, marketing, and or related fields is required.
• At least five years progressively responsible experience in undergraduate admissions or related enrollment services delivery area.
• Successful track record implementing and leveraging Client Relationship Management (CRM) software
• Demonstrated success implementing recruitment strategies for historically underrepresented and/or historically marginalized groups.
• Community College experience preferred.
• Experience successfully leveraging public relations skills, strong knowledge of the principles and practices of student recruitment and admissions, especially for diverse populations.
• Excellent verbal and written communication skills. An advanced knowledge of technology, market research and analysis, and segmented communications. Strong organizational and analytical skills. Must have the ability to travel and work evenings and weekends for such events as Open Houses, College Fairs, community engagements, graduation, etc.
• Strong knowledge of Microsoft products particularly Excel; Ellucian Banner software experience a plus.
• Ability to work effectively within a fast-paced and multifaceted office. Strong interpersonal skills and a demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Candidates will be required to pass a CORI/SORI and/or National background check as a condition of employment

PREFERRED QUALIFICATIONS:

• Strong knowledge of the community college system working with individuals of diverse backgrounds.
• Ability to communicate effectively with different groups/individuals.
• Ability to handle confidential and sensitive information.
• Strong technology skills and knowledge of various technological systems such as Customer Relationship Management and Student Information Systems.
• Bilingual Spanish is preferred.

COVID VACCINATION REQUIREMENT:

Candidates for employment should be aware that all North Shore Community College students, faculty and staff are required to be fully vaccinated by January, 2022. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.

Additional Information:

SALARY RANGE: Anticipated salary range $85,000.00-$90,000.00 commensurate with education and experience. Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts. Click HERE for a highlight of these benefits.

STARTING DATE: June 2023

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in it programs and activities as required by Title IX or the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Action of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquires or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, Nick Royal, the Massachusetts Commission Against Discrimination or the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. North Shore Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.

Application Instructions:

Submit resume and cover letter outlining how your experience meets the qualifications of the position. Applicants selected for an interview will need to provide the names, address, email and telephone number of at least three current professional references.